CHIKAKO JOHNSON

• Trained and mentored new team members in cash handling, register use, theming, and guest service standards to enhance team readiness.
• Coached new hires on Universal Orlando Resort's mission, vision, and values while reinforcing operational procedures to ensure alignment with company culture.
• Managed inventory levels for merchandise, ensuring optimal stock availability for guest experience.
• Trained new associates on operational procedures and customer service best practices.
• Oversaw daily merchandising displays, enhancing visual appeal and product accessibility.
• Greeted, serviced, and thanked all customers.

• Delivered friendly guest service to visitors of all ages, enhancing in-park retail experience.
• Processed cash register transactions accurately, ensuring accountability and smooth operations in merchandise environment.
• Managed inventory levels to ensure product availability and minimize stock discrepancies.
• Assisted in visual merchandising strategies, enhancing customer engagement and store aesthetics.
• Trained new associates on operational procedures and customer service excellence.

• Provided exceptional guest service in high-volume food and beverage setting, enhancing customer experience.
• Ensured compliance with food safety and responsible vending practices, contributing to operational safety.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

• Facilitated communication among students, parents, teachers, and administrators through in-person meetings, phone calls, and emails to foster a supportive learning environment.
• Entered grades and maintained accurate student records while independently executing lesson plans and ensuring student engagement.
• Coordinated with teachers and staff on grading, school policies, field trips, and assembly planning to enhance educational experiences.

GPA: 3.54

Graduated 2015

• Completed AP course in Art History