MONICA SMITH
Saint Augustine
Summary
Results-driven manager with strong customer service expertise and a track record of effective leadership. Skilled in operational excellence and multitasking, with a focus on collaboration using POS systems and CRM tools. Experienced retail sales merchandiser adept at building displays, executing promotions, and developing seasonal strategies. Proficient in planning, stocking product displays, and negotiating with retail merchants to enhance product visibility.
Overview
19
19
years of professional experience
Work History
Merchandise Associate
Ulta Cosmetics
St. Agustine
01.2025 - Current
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Ensured compliance with company policies regarding pricing and promotions.
- Built product displays and placed appropriate signage for merchandise.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Assistant Retail Store Manager
Fabiana Filippi
Bal Harbour
06.2023 - 12.2024
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Created and implemented a high-quality work environment that was measured by employee satisfaction.
- Oversaw and managed operational and financial projects to ensure that they were completed on time and within budget.
- Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
Luxury Sales Consultant
Prada
Aventura
04.2018 - 06.2023
- Met sales of becoming a million-dollar book and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Used a consultative sales approach to understand customer needs and make relevant recommendations.
- Looked for industry trends on social media and through online sources.
- Excellent customer service and offered assistance with merchandise selection, accessory selection, and purchase completion.
Personal Shopper Assistant
Saks Fifth Avenue/Club
Bal Harbour
04.2013 - 04.2018
- Met with customers to learn about their needs and make specific luxury shopping recommendations.
- Merchandised attractive shelf displays with current offerings to increase store sales.
- Developed new business opportunities, identified new targets, and presented product lines to customers.
- Worked with managers to provide customer feedback and make operational changes in order to keep up with changing trends.
Assistant Retail Store Manager
H&M
New York
02.2006 - 04.2013
- Assisted the retail manager by identifying and leveraging community and store partnerships.
- Oversaw expenses and devised strategies to ensure that the store operated within its budget.
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
- Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Skills
- Operations management
- Scheduling and organizatio
- Business operations
- Advertising strategies
- Payroll management
- Multi-tasking skills
- Team leadership
- Bilingual in Spanish
- Planogram execution
- Visual merchandising
- Customer service
- Retail operations
- Analytical thinking
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Merchandise Associate
Ulta Cosmetics
01.2025 - Current
Assistant Retail Store Manager
Fabiana Filippi
06.2023 - 12.2024
Luxury Sales Consultant
Prada
04.2018 - 06.2023
Personal Shopper Assistant
Saks Fifth Avenue/Club
04.2013 - 04.2018
Assistant Retail Store Manager
H&M
02.2006 - 04.2013
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