Hitesh Kansara
Naperville,USA
Summary
Ambitious individual with proven track record of launching successful businesses, establishing and managing operations, and driving financial results. Respected leader who is adept at cultivating relationships with customers and employees, and motivating teams to work together to achieve business objectives. Exceptional problem-solving and communication skills, with a focus on creating customer-centric solutions to drive business growth.
Overview
32
32
years of professional experience
Work History
Merchandise Associate
Crate & Barrel
, USA
05.2024 - 08.2024
- Receiving, unpacking, and inspecting incoming merchandise deliveries.
- Stocking shelves, racks, and bins, ensuring proper product placement and inventory levels are maintained.
- Order processing: Picking, putting away, and replenishing inventory.
- Equipment operation: Utilizing power equipment like scrubbers and vacuums.
- Teamwork and communication: Collaborating with other team members and communicating effectively.
- Maintaining a positive work environment: Fostering a respectful and positive atmosphere.
Business Owner
Angel Knitting Company
, India
01.2017 - 04.2024
- Company Overview: Socks Manufacturer
- Worked with raw materials to develop complete and commercially viable products.
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Incorporated automated systems to produce goods of good quality and consistently speed up processes.
- Reviewed demand forecasts to determine realistic production approach and manage inventory comprehensively.
- Liaised with distributors to supply goods and build strong and fruitful business relationships.
- Increased sales by 12% YOY.
- Oversaw design and development of new products for general production.
- Inspected products and machines to maintain quality and efficiency.
- Prepared annual budgets with controls to prevent overages.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Established and maintained business relationships with local suppliers to boost business.
- Defined strategic plans and kept business on track to meet objectives.
- Identified areas of improvement within the organization's operations and proposed innovative solutions for optimizing efficiency.
- Coordinated with web developers to create website and product pages.
- Scheduled deliveries with service vendors or product suppliers.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
General Manager
International Brands
, UAE
01.2015 - 11.2016
- Executed sales and revenue planning strategies including managing clients, revenue targets and implementation of processes to facilitate sales growth throughout GCC.
- Managed full sales process including targeting accounts strategically, working through administrative requirements.
- Collaborated with key partners across marketing and business to drive competitive differentiation for strategic brands across portfolio.
- Cultivated consumer, competitive and market insights through data and information analysis to inform brand and audience strategies across businesses.
- Developed and implemented strategies to increase sales and profitability.
- Managing and guiding team of Managers operating brand across locations.
- Ensuring that operational standards and of highest level and standardized across locations.
- Providing strategic guidance to operations/store managers to ensure service delivery, as per company and brand standards.
- Approving resource planning, recruitment training and other development plans for teams.
- Create culture that maximizes sales and minimizes expenses in order to achieve profitability targets and achieved 7% growth YOY.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Master Distributor
Telic Footwear USA
Dubai, UAE
09.2011 - 12.2015
- Accountable for total revenue of India and Middle East region, delivering annual plans, performance metrics and goals for brand and build brand presence successfully.
- Developed innovative ways to improve business performance through data analysis, brand marketing, product placement and purposeful planning.
- Identified key opportunities for business improvement through analytics, quantitative insights, and good business acumen.
- Managed sales cycle in coordination with their respective sales team and expand brand business in 4 Middle East regions achieving growth over 5% compared to previous year.
- Created pricing schedules and determined discount rates.
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Identified customers' needs and provided information on appropriate products in an effort to promote cross-selling.
- Maintained records of sales and customer information to support accuracy.
Concept Manager
Foot Solutions
, UAE
12.2009 - 08.2011
- Company Overview: Land Mark Group
- Spearheaded Brand business and achieved successful training in USA at Foot solutions World HQ.
- Opened Concept stores in malls.
- Optimized Sales potential through effective use of available marketing tools.
- Introduced and successfully implemented a wide range of innovative products in Footwear & Foot-care Division.
- Ensure Stores provide world-class service level which exceeds customers and Brands expectations.
- Ensure Sales teams are aware of and implement Health and safety Standards.
- Communicate all relevant information to Brand Principles and management about development in the market.
- Contributed ideas for developing and improving process and workflows for best practices.
- Created and managed social media campaigns to increase brand engagement.
- Coordinated with design and media teams to develop high-quality creative assets.
- Continually maintained and improved the company's reputation and positive image in markets served.
- Built and managed project scopes, plans, and budgets to maximize resource utilization.
- Devised content strategy to effectively engage target audiences.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Led collaborative efforts to create unified services, communications, and marketing materials to add value to clients.
- Conducted market research to identify new opportunities and target markets.
- Built and managed project scopes, plans, and budgets to maximize resource utilization.
Brand Manager
Bata Italy
, UAE
09.2007 - 12.2009
- Company Overview: Land Mark Group
- Proficiently handled the business entailing Footwear & Leather Accessories.
- Achieved and supported the growth in business contribution of 9% in Season 2 in comparison with Season 1.
- Introduced and successfully implemented the wide range of Fashion products in the Footwear & Accessory Division.
- Established a strong vendor base across categories for better product support at highly competitive prices.
- Responsible for driving sales and maintaining operational standards of the brand across GCC and the rest of the Middle East and capitalizing on new opportunities for expansion.
- Directing and overseeing concept operations of the entire brand spread across the Middle East.
- Managing and guiding a team of Managers operating the brand across locations.
- Ensuring that operational standards and of the highest level and standardized across locations.
- Providing strategic guidance to operations/store managers to ensure service delivery, as per company and brand standards.
- Approving resource planning, recruitment training, and other development plans for teams.
- Playing a vital role in finalizing the annual marketing strategy and actively involved in the budgeting process.
- Create a culture that maximizes sales and minimizes expenses to achieve profitability targets.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Organized and delivered training sessions for new product content and technological advancements.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Developed and executed branding campaigns to educate target audiences on product features, benefits, and values.
- Managed and oversaw creative projects to drive quality, accuracy, and deadline management.
- Consulted with product development teams to enhance products based on customer interest data.
- Spearheaded strategic brand plans for multiple product lines to increase market share and brand awareness.
Brand Manager
ECCO
, UAE
04.2003 - 08.2007
- Company Overview: Land Mark Group
- One of the leading international footwear Brands in the world with annual business revenue worth 7.25M $ annually in GCC.
- Successfully planned and developed seasonal visual merchandising.
- Conducted and elaborate anew effective study of best and worst performing product of the season and used relevant information to plan marketing strategies for the same.
- Distinction of identifying new business opportunities to maximize sales and profitability of Brand Business.
- Ensured allocation of right products to the right location at the right time.
- Planned and executed regular best practice workshops for shop managers.
Store Manager
Shoe Mart Concept
, UAE
01.1997 - 04.2003
- Company Overview: Land Mark Group
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training, and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
Sales Associate
Clothes A Line Boutique
07.1992 - 12.1997
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling, and organizing strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company-defined sales goals.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Bachelor of Arts in Arts -
R.D. National College
High School Diploma -
St Lawrence High School
Skills
- Customer Retention
- Business Forecasting
- Inventory Management
- Employee Scheduling
- Price Structuring
- Regulatory Compliance
- Quality Assurance
- Trends Analysis
- Entrepreneurial personality
- Team Collaboration and Leadership
- Operations Management
- Sales Tracking
- Data Management
- Revenue Generation
- Performance Improvements
- Relationship Building
- Staff Management
- Purchasing and planning
- Cost Control and Budgeting
- Attention to Detail
- Brand Management
Languages
English Fluent
OTHER DETAILS
MS Office (Excel, Word, PPT), English, permitted to work in USA, Valid USA Driving License
Timeline
Merchandise Associate
Crate & Barrel
05.2024 - 08.2024
Business Owner
Angel Knitting Company
01.2017 - 04.2024
General Manager
International Brands
01.2015 - 11.2016
Master Distributor
Telic Footwear USA
09.2011 - 12.2015
Concept Manager
Foot Solutions
12.2009 - 08.2011
Brand Manager
Bata Italy
09.2007 - 12.2009
Brand Manager
ECCO
04.2003 - 08.2007
Store Manager
Shoe Mart Concept
01.1997 - 04.2003
Sales Associate
Clothes A Line Boutique
07.1992 - 12.1997
Bachelor of Arts in Arts -
R.D. National College
High School Diploma -
St Lawrence High School