Melissa McKenna
Retail Sales Specialist
Highlands Ranch,CO
Summary
Customer-focused professional with 10+ years of experience in sales, guest service, and retail operations. Known for exceeding sales goals, delivering expert consultations, and maintaining exceptional customer relationships. Passionate about beauty, skilled in product knowledge and managing in-store events. Proven ability to drive sales, ensure store cleanliness, and contribute to team success.
Overview
29
29
years of professional experience
Work History
Sale Associate
Crate & Barrel
Highlands Ranch, Colorado
10.2020 - Current
- Achieved Top Sales for 2 consecutive years, surpassing targets and driving revenue growth.
- Provided personalized consultations, with increases in customer satisfaction and repeat business.
- Exceeded sales goals by through upselling and cros-selling strategies.
Facilities Support Specialist
5280 Gymnastics
Littleton, Colorado
03.2015 - 09.2017
- Ensured high facility standards and exceptional guest service, contributing to increases in memberships
- Played a key role in organizing gym events to drive engagement.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Bank Teller
Rio Grande Credit Union
Albuquerque, New Mexico
06.1999 - 01.2002
- Processed transactions accurately, maintaining a 98% error-free record.
- Promoted products, increasing membership enrollment by 12%.
- Delivered excellent customer service, supporting guest satisfaction
Manager
Chelsea's Street Pub and Grill
Albuquerque, New Mexico
06.1996 - 06.1999
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
High School Diploma -
Los Alamos High School
Los Alamos, United States06-1994
Skills
Guest Service Excellence
Sales and Upselling
Product Demonstrations & Consultations
Customer Loyalty Programs
Cross-Functional Team Collaborations
Store Operations & Cleanliness
Timeline
Sale Associate
Crate & Barrel
10.2020 - Current
Facilities Support Specialist
5280 Gymnastics
03.2015 - 09.2017
Bank Teller
Rio Grande Credit Union
06.1999 - 01.2002
Manager
Chelsea's Street Pub and Grill
06.1996 - 06.1999
High School Diploma -
Los Alamos High School
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