Summary
Work History
Education
Skills
Activities
Timeline
Generic

Shadonna Vinson

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Sale Associate

Double D Hook Up
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.

Bookkeeper

Esposito Meats
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Manager

McDonald's
  • Greeted customers and provided exceptional customer service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided accurate information about products, prices and services.

Sales Associate

Fruit Stand
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Server

Applebee's Grill + Bar
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.

Host

Applebee's Grill + Bar
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Served as point-of-contact for resolving guest complaints or special requests.

Togo Specialist

Applebee's Grill + Bar
, PA
  • Greeted customers in a friendly manner and took orders for to-go items.
  • Provided menu information and answered questions about ingredients or preparation methods of food items.
  • Operated cash register, collected payment from customers and provided change when necessary.
  • Prepared special orders according to customer requests while maintaining high standards of quality assurance.
  • Verified accuracy of all orders before packing them into bags or containers for take-out.
  • Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
  • Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
  • Performed opening duties including setting up workstations with required supplies and equipment.
  • Ensured that all food safety regulations were followed during meal preparation process.

Manager

dsg phone store
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Reviewed, processed, and verified payroll documents to ensure accuracy of employee pay.
  • Analyzed pay data and made adjustments in accordance with company policies.
  • Created reports on timekeeping records and wage information for management review.
  • Provided assistance to employees regarding their payroll questions or issues.

Education

Southern High School
06.2022

Empire Beauty School - Grand Rapids
Grand Rapids, MI

Skills

  • Culinary
  • Critical Thinking
  • Active Listening
  • Attention to Detail
  • Task Prioritization
  • Safe Food Handling
  • Guest Engagement
  • Cash Handling
  • POS operation
  • Guest Seating
  • Dining crew workflow optimization
  • Effective customer upselling
  • Strong Work Ethic
  • Dining customer service
  • Check payment processing
  • Food safety understanding

Activities

  • Basketball
  • Softball
  • Soccer
  • Track and Field

Timeline

Sale Associate

Double D Hook Up

Bookkeeper

Esposito Meats

Manager

McDonald's

Sales Associate

Fruit Stand

Server

Applebee's Grill + Bar

Host

Applebee's Grill + Bar

Togo Specialist

Applebee's Grill + Bar

Manager

dsg phone store

Southern High School

Empire Beauty School - Grand Rapids

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Shadonna Vinson