Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Victoria Young
Lakeway,TX
Work Preference
Summary
Oversaw task force activities for various hotel brands, ensuring alignment with corporate standards and objectives.
Completed GM certification program with IHG in 2024, underscoring expertise in hotel management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Merchandise Associate
Acosta Group
Lakeway, TX
10.2024 - Current
Work merchandise to the floors , planograms, work in multiple stores daily.
Manager
Spirit Halloween
Lakeway, TX
08.2025 - 11.2025
Assisted in merchandising tasks, scheduling deliveries, and managing truck receiving processes. Supported hiring efforts by coordinating interviews and onboarding activities.
P&l
Daily revenue task.
General Manager
Holiday Inn Express
Lakeway, TX
08.2023 - 08.2024
- Gm at hotel level
- Hyatt place Aug 2021 to January 2022
- Best western Houston January 2022 to August 23
- Holiday Inn Express Lakeway Aug 23 Aug 2024 have IHG GM certificate as of Feb 2024
- All these jobs are with one management company Depalma Hotels
General Manager
Best Western Bush Airport
Houston, TX
01.2022 - 08.2023
- Directed daily hotel operations, ensuring exceptional guest experiences and service quality.
- Implemented cost-control measures to enhance profitability and operational efficiency.
- Led staff training programs, fostering team development and improving service standards.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Cultivated relationships with vendors to negotiate favorable terms and maintain inventory levels.
Assistant Manager
Hyatt Place Waco
Waco, TX
11.2021 - 01.2022
- Managed daily operations to ensure optimal guest satisfaction and service quality.
- Led team training initiatives, enhancing staff performance and operational efficiency.
- Implemented cost-control strategies, reducing expenses while maintaining service standards.
- Developed and maintained strong relationships with vendors to optimize inventory management.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Manager on Duty
Lalani Lodging
Waco, TX
01.2019 - 08.2021
- Streamlined employee scheduling to enhance workforce efficiency.
- Compiled morning reports for night audit to ensure accuracy of revenue
- Cover in all departments when needed
Front Desk Manager
Best Western Hotel Plus
Woodway, TX
12.2019 - 03.2020
- Group sales, rate changes, customer service and reservations on the opera system
Front Desk Clerk
Country Inns & Suites
Chattanooga, TN
04.2019 - 10.2019
- Front desk manager, billing ,sales, hiring, assistant to manager with use of the opera system
Housekeeping breakfast laundry
Hampton by Hilton
Scottsboro, AL
05.2017 - 03.2019
- Housekeeping executive part time Breakfast and laundry part time
Front Desk Clerk and Night Auditor
HOLIDAY INN EXPRESS &SUITES
Kimball, TN
04.2016 - 05.2017
- Laundry breakfast and front desk with the opera system
PSE Clerk
United States Postal Service
Caseville, MI
02.2007 - 10.2013
Postmaster relief and weekend coverage
Responsible for sorting mail to carriers and post office boxes every morning.
Cashier during business hours
Education
Associate of Applied Business - Accounting And Finance
Great Lakes Jr College
Bad Axe, MI2000
Skills
Demonstrated proficiency in crafting clear and persuasive written communication
Streamlined Google Docs management to improve document collaboration and accessibility
Executed comprehensive analyses to derive actionable insights
Assisted teams in completing projects on time and within budget Supported collaboration efforts among team members Helped resolve issues to improve project outcomes
Delivered impactful presentations to convey complex information effectively
Utilized Adobe Acrobat to expertly create and edit PDF documents with precision
Assisted in managing operating systems to support daily operations Provided technical support to users experiencing system issues Collaborated with team members to resolve software problems
Drove sales initiatives to maximize revenue growth and strengthen market presence
Demonstrated meticulous attention to detail in task execution and project management
Executed direct sales strategies to drive revenue growth
Assisted in candidate identification for various positions Supported recruitment efforts by reviewing resumes and conducting preliminary interviews Collaborated with hiring managers to define candidate requirements
Assisted teams in utilizing Microsoft Teams for effective communication and collaboration Supported project coordination through structured channels and organized meetings Conducted training sessions to enhance team proficiency with Microsoft Teams features
Directed sales management strategies to enhance revenue growth
Oversaw daily operations and strategic initiatives as General Manager for three years
Certification
- Bartender License
- Food Handler Certification
- ServSafe
- Driver's License
- TIPS
- AED Certification
- First Aid Certification
- TABC Certification
- Non-CDL Class C
- Food Safety Certification
- CPR Certification
Languages
English
Timeline
Manager
Spirit Halloween
08.2025 - 11.2025
Merchandise Associate
Acosta Group
10.2024 - Current
General Manager
Holiday Inn Express
08.2023 - 08.2024
General Manager
Best Western Bush Airport
01.2022 - 08.2023
Assistant Manager
Hyatt Place Waco
11.2021 - 01.2022
Front Desk Manager
Best Western Hotel Plus
12.2019 - 03.2020
Front Desk Clerk
Country Inns & Suites
04.2019 - 10.2019
Manager on Duty
Lalani Lodging
01.2019 - 08.2021
Housekeeping breakfast laundry
Hampton by Hilton
05.2017 - 03.2019
Front Desk Clerk and Night Auditor
HOLIDAY INN EXPRESS &SUITES
04.2016 - 05.2017
PSE Clerk
United States Postal Service
02.2007 - 10.2013
Associate of Applied Business - Accounting And Finance
Great Lakes Jr College