Chikara Massey

• Provide strategic and operational leadership for Personal Supports services serving individuals with intellectual and developmental disabilities (I/DD), promoting independence, self-determination, community inclusion, and quality outcomes.
• Oversee daily program operations, staffing, scheduling, service delivery, documentation, incident management, and compliance with organizational and regulatory requirements.
• Lead, coach, and develop frontline staff while supporting recruitment, retention, performance management.
• Monitor departmental performance, including staffing levels, overtime, service utilization, documentation compliance, individual outcomes, and quality indicators.
• Collaborate with individuals, families, support coordinators, healthcare professionals, community organizations, and other stakeholders to coordinate person-centered services and address complex needs.
• Support quality assurance, audits, corrective actions, policy implementation, and continuous improvement initiatives to strengthen service delivery and organizational compliance.
• Contribute to departmental budgeting, program growth, strategic planning, grant funding, proposals, and development of sustainable services.
• Advocate for disability inclusion, individual rights, equitable access, and community-based opportunities while representing the department in leadership and stakeholder partnerships.

• Provided leadership and direct behavioral health support within an inpatient psychiatric setting, promoting patient safety, stabilization, therapeutic engagement, and adherence to individualized treatment plans.
• Served as a lead resource for Mental Health Professionals, coordinating unit activities, assigning responsibilities, supporting staff performance, and maintaining effective shift operations.
• Monitored patient behaviors, emotional status, safety concerns, and changes in functioning, communicating significant observations to nursing, clinical, and medical team members.
• Responded to psychiatric and behavioral crises using approved de-escalation, crisis-intervention, and safety procedures while supporting a structured and therapeutic treatment environment.
• Facilitated therapeutic groups, structured activities, and skill-building interventions addressing coping strategies, emotional regulation, social skills, daily functioning, and treatment goals.
• Collaborated with psychiatrists, nurses, therapists, social workers, and other interdisciplinary professionals to support treatment planning, patient progress, discharge readiness, and continuity of care.
• Completed and reviewed behavioral observations, progress documentation, incident reports, safety checks, and other required records to maintain accurate and timely clinical documentation.
• Supported staff orientation, training, coaching, and adherence to hospital policies, patient-rights standards, confidentiality
• Provided direct behavioral health support within an inpatient psychiatric setting, promoting patient safety, stabilization, therapeutic engagement, and adherence to individualized treatment plans.
• Served as a lead resource, coordinating unit activities and maintaining effective shift operations.
• Monitored patient behaviors, emotional status, safety concerns, and changes in functioning, communicating significant observations to nursing, clinical, and medical team members.
• Responded to psychiatric and behavioral crises using approved de-escalation, crisis-intervention, and safety procedures while supporting a structured and therapeutic treatment environment.
• Facilitated therapeutic groups, structured activities, and skill-building interventions addressing coping strategies, emotional regulation, social skills, daily functioning, and treatment goals.
• Collaborated with psychiatrists, nurses, therapists, social workers, and other interdisciplinary professionals to support treatment planning, patient progress, discharge readiness, and continuity of care.
• Completed and reviewed behavioral observations, progress documentation, incident reports, safety checks, and other required records to maintain accurate and timely clinical documentation.
• Supported staff orientation, training, coaching, and adherence to hospital policies, patient-rights standards, confidentiality requirements, and behavioral health procedures.
• Assisted with admissions, transitions, discharges, and unit coordination while maintaining patient dignity, confidentiality, safety, and appropriate therapeutic boundaries.
• Identified operational, staffing, and patient-care concerns and communicated with clinical and administrative leadership to support quality improvement and effective unit operations.

requirements, and behavioral health procedures.

• Assisted with admissions, transitions, discharges, and unit coordination while maintaining patient dignity, confidentiality, safety, and appropriate therapeutic boundaries.
• Identified operational, staffing, and patient-care concerns and communicated with clinical and administrative leadership to support quality improvement and effective unit operations.

• Provide operational and program leadership for community-based day services supporting individuals with intellectual and developmental disabilities (I/DD), with emphasis on independence, meaningful engagement, community participation, and person-centered outcomes.
• Oversee daily program operations, including staffing, scheduling, service delivery, participant support, transportation coordination, documentation, and resolution of operational concerns.
• Supervise, coach, and develop program supervisors and direct support professionals through performance management, training, employee development, and consistent accountability to organizational standards.
• Ensure services align with Individual Support Plans (ISPs), identified goals, health and safety requirements, organizational policies, and applicable state and regulatory standards.
• Monitor program quality, staffing levels, overtime, attendance, service utilization, incidents, documentation compliance, and other performance indicators to identify trends and improve operational effectiveness.
• Coordinate with individuals, families, guardians, support coordinators, clinical professionals, residential providers, community partners, and internal departments to support continuity and quality of services.
• Support quality assurance activities, incident management, audits, corrective action plans, policy implementation, and continuous improvement efforts to maintain strong program and regulatory compliance.
• Partner with senior leadership on program development, budgeting, resource allocation, strategic initiatives, and opportunities to expand or strengthen day services.
• Organized and implemented virtual support services, coordinating remote programming, staff coverage, participant engagement, and continuity of services to ensure individuals remained connected to meaningful supports during disruptions to in-person programming.

• Supervised residential staff to maintain safe, structured living environment for students.
• Coordinated daily routines, meal supervision, and hygiene support across residence hall and group home operations.
• Provided leadership and operational oversight for residential services supporting children and young adults with intellectual and developmental disabilities, autism, and complex behavioral and support needs.
• Coordinated weekend operations overseeing staffing, program continuity, residential activities, health and safety, transportation, and response to emergent operational needs.
• Supervised, coached, and supported direct care and residential staff, providing performance feedback, training, problem-solving, and accountability to organizational expectations and individualized support requirements.
• Managed staff scheduling, call-outs, coverage, and deployment across residential and program areas to maintain appropriate staffing levels and continuity of care.
• Coordinated implementation of individualized education, behavioral, residential, and personal-development goals in collaboration with educational, clinical, behavioral, nursing, and residential teams.
• Monitored service delivery, documentation, medication-related procedures, incident reporting, behavioral support implementation, and health and safety practices to maintain regulatory and organizational compliance.
• Responded to behavioral, medical, staffing, and operational emergencies, providing leadership, appropriate escalation, documentation, and follow-up to protect student safety and program stability.
• Collaborated with families, interdisciplinary professionals, administrators, and frontline teams to address student needs, behavioral concerns, residential issues, and changes in support strategies.
• Supported quality assurance and continuous improvement by reviewing incidents, identifying operational or staffing concerns, reinforcing policies and procedures, and implementing corrective measures when needed.
• Planned and coordinated structured residential and weekend programming designed to promote independence, social development, life skills, recreation, community participation, and meaningful engagement.