Chikeena Jackson
Jacksonville,FL
Summary
Housing Counselor supporting clients with housing program access, HUD compliance, and Fair Housing Act requirements. Reviews rental agreements, verifies income for subsidized housing applications, and documents client interactions with careful attention to agency policy. Strengthens tenant rights education, Section 8 recertification, and property inspection steps that support code compliance and reduce liability risk.
Overview
2
2
Certifications
6
6
years of professional experience
Work History
Housing Counselor
Nan McKay & Associates
07.2025 - Current
- Educate landlords on Fair Housing Act tenant rights to reduce liability and strengthen compliant leasing practices.
- Review rental agreements for compliance with applicable laws and regulations across subsidized housing cases.
- Verify proof of income for subsidized housing applicants and support eligibility screening for PHA programs.
- Apply property inspection procedures to support housing code compliance and safe unit readiness.
- Coordinate Section 8 recertification and voucher issuance tasks while managing program records in Microsoft Office.
- Managed high caseloads effectively while maintaining strict confidentiality standards.
Housing Counselor
Jacksonville Housing Authority
09.2020 - 07.2025
- Guided 150 clients through housing counseling and case management referrals each week.
- Educated landlords on Fair Housing Act requirements to reduce liability risks and support compliant tenancy decisions.
- Reviewed rental agreements for compliance with applicable laws, regulations, and agency housing program requirements.
- Maintained accurate client interaction records and case file documentation in line with agency policy.
- Implemented property inspection procedures to uphold housing code compliance across subsidized units.
- Verified proof of income and supported lease-up processing for subsidized housing applicants administered by PHA.
Education
General Studies - undefined
Texas Education Agency
Killeen, TX06-1996
Skills
- Compliance management
- HCV & special programs (SRO)
- Microsoft Office
- Case management
- Housing counseling
- Lease-up processing
- Rent calculation
Certification
PM Housing Choice Voucher Specialist
Timeline
Housing Counselor
Nan McKay & Associates
07.2025 - Current
Housing Counselor
Jacksonville Housing Authority
09.2020 - 07.2025
General Studies - undefined
Texas Education Agency