Chikere Sayers
Augusta,GA
Summary
Systematic IT professional proficient in network, project and emergency management. Installs hardware, patches software and configures internal systems. Complex problem-solver with top-notch planning and communication strengths. Tech-savvy professional, well-versed in diagnosing hardware and software defects. Certified in CompTIA Security + 601 and extensive knowledge in workstation administration. Being in the Army for over 5 years as an Information Technology Specialist has instilled a great sense of discipline, leadership, loyalty and the ability to thrive and remain calm in challenging situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
G6 Information Technology Support
Army Cybersecurity G6
Augusta, GA
03.2022 - Current
- Resolve and track over 200 service tickets monthly for clients using the Army Enterprise Ticketing System and Remedy Ticket System (ITSM).
- Configure user accounts, emails and computer systems according to company protocols.
- Install operating systems for Windows 10 updates to include 19H2, 20H2, and 21H2.
- Extensive knowledge in user account permissions, Active Directory, Defensive Enterprise Provisioning Online (DEPO), Service Now, Email Distribution Management, Group Policy Management, and Army Training and Certification Tracking System (ATCTS).
- Conduct monthly meetings through Microsoft Teams to keep different sectors informed of any updates and identify issues or recommendations to improve.
- Implement new technologies to improve customer service operations.
- Analyze system logs for errors or irregularities in regards to day to day account creation.
- Provide technical support to customers in person, over the phone and via email.
Executive Communications Personnel
25th Infantry Division Command Group
Wahiawa, HI
07.2020 - 03.2022
- Traveled oversees to various locations as the sole IT personnel for the Commanding General to ensure their devices stayed operable.
- Set up Local Area Networks during field exercises to provide Internet Connection and Voice Over IP for our organization.
- Extensive knowledge in Video Teleconference (VTC), Voice Over Internet Protocol (VoIP), user account permissions, Active Directory management, cable management, Defense Information Systems Agency (DISA), DEPO, Public Key Infrastructure (PKI), Service Now, Email Distribution Management, Service Management (ITSM), and VMware
- Responded quickly and effectively to emergencies or crises situations.
- Resolved network connectivity issues.
- Assisted in the installation of new hardware and software components.
Hub Operator Information Technology Specialist
Signal Intelligence and Sustainment Company
Wahiawa, HI
12.2018 - 07.2020
- Provided technical support for the installation, configuration, and maintenance of computer hardware and software systems.
- Assisted in troubleshooting network issues related to system performance, connectivity, and security.
- Configured local area networks using routers, switches, hubs and other networking equipment.
- Implemented best practices for data backup processes to ensure successful recovery of critical information when needed.
- Tested new software releases prior to deployment into production environments by simulating real-world scenarios.
- Identified needs of customers promptly and efficiently.
Education
Associates Degree - General Studies
American Military University
Skills
- Management
- Customer Service
- Attention to Detail and Accuracy
- Remote Desktop Support
- Workstation Administrator
- Active Directory Management
- Network Connectivity
- Cable management
- Cisco Call manager
- Permissions Management
- Problem-Solving Skills
- Network Administration
- Network Infrastructure Updates
- Device Configuration
- Microsoft Excel, Microsoft Word, Microsoft PowerPoint
- Presentations
- Root Cause Analysis
Additional Education
- Advanced Individual Training for Information Technology Specialists, Fort Gordon, GA
- 6-week course in leadership and professional communication
Clearance
Top-Secret Clearance w/ CI Polygraph
Accomplishments
- 2 Army Accomodation Medals
- 2 Army Achievement Medals
- 2 Certificate of Achievements
Certification
CompTIA Sec + (601)
Timeline
G6 Information Technology Support
Army Cybersecurity G6
03.2022 - Current
Executive Communications Personnel
25th Infantry Division Command Group
07.2020 - 03.2022
Hub Operator Information Technology Specialist
Signal Intelligence and Sustainment Company
12.2018 - 07.2020
Associates Degree - General Studies
American Military University
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