Microsoft Office 365
Chiliyah Leak
Solution Specialist
Richmond,TX
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Solutions Specialist
Verizon
Katy, TX
08.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating positive experiences.
- Achieved or exceeded company-defined sales quotas( top %10 representative in Houston district and consistently responsible for %40 of team sales quota)
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Sales Specialist
Red Ventures
Charlotte, North Carolina
04.2018 - 04.2019
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Supervisor
United Parcel Service
Charlotte, North Carolina
10.2015 - 09.2016
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Completed daily operations on time and maintained high standards of accuracy.
- Built motivated team to consistently accomplish operations goals and exceed performance targets.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
Bachelor of Science - Business Administration
University of North Carolina
01.2013 - Current
Skills
Organization and Time Management
Interpersonal Skills
Collaboration/Teamwork
Technical Support
Problem-Solving
Computer Literacy
Film editing
Strong graphic and visual sense
Digital Content Management
Software
Google Workspace
Salesforce
Graphic Design
Android/macOS/Windows
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Solutions Specialist
Verizon
08.2019 - Current
Sales Specialist
Red Ventures
04.2018 - 04.2019
Supervisor
United Parcel Service
10.2015 - 09.2016
Bachelor of Science - Business Administration
University of North Carolina
01.2013 - Current