Chimeyia A. Hyde
Lothian,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. While bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tech Support (remote)
My Alarm Center
Philadelphia, PA
11.2021 - Current
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up workstations.
- Manage over 40 customer calls per day.
- Create work tickets and schedule appointments.
Customer Service Representative
University Of Maryland Global Campus
10.2019 - 06.2020
- Discuss account information with customers via phone, analyze accounts to determine accuracy, initiate adjustments and contact appropriate department
- Provide financial information regarding payment responsibilities and assists students with arranging methods of liquidating past due account balances
- Key information into accounts receivable system and responsible for maintaining audit trails
Delivery Tech
Asurion
Washington, DC
05.2018 - 02.2019
- Provide in-person device setup and tech support for customers' smartphones, tablets and/or other consumer electronics
- Resolve operational issues on customers' devices while offering education and device optimization suggestions
- Travel daily to and from Forward Stocking Location and several customers’ locations throughout a designated region.
Customer Service Representative
Prologistics
Greenbelt, MD
01.2016 - 03.2018
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Properly bill shipments pursuant to applicable tariffs and pricing agreements between distributor and customer
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Receptionist
Xtreme Cleaning
Washington, C.
11.2014 - 12.2015
- Answered and managed incoming and outgoing calls while recording accurate messages
- Maintained a clean reception area, including lounge and associated areas
- Proactively identified ways to avoid recurrence of customer related issue by process improvement technical article review and change recommendation
Assistant Sales Manager
Jays Beauty Supply
Washington
04.2009 - 09.2014
- Promoted from team leader to assistant manager within six months
- Assigned employees to specific duties to best meet the needs of store
- Trained and developed new associates on POS system and key sales tactics to better strengthen productivity
Education
Diploma -
Community College Prep Academy
08.2018
Skills
- Acuity to adapt to fast-paced work environment
- Critical thinking skills
- Multitasking and Time Management
- Computers and Technology
- Resolving Problems and Incidents
- Confidentiality and Data Protection
- Technical support knowledge
- Customer technical support
- Remote Technical Support
Certification
- CERTIFICATION CompTIA ITF+ 2020
- 77-423: MOS: Microsoft Office Outlook
- 77-422: MOS: Microsoft Office PowerPoint
- 77-418: MOS: Microsoft Office Word
- 77-420: MOS Microsoft Office Excel 2013
Timeline
Tech Support (remote)
My Alarm Center
11.2021 - Current
Customer Service Representative
University Of Maryland Global Campus
10.2019 - 06.2020
Delivery Tech
Asurion
05.2018 - 02.2019
Customer Service Representative
Prologistics
01.2016 - 03.2018
Receptionist
Xtreme Cleaning
11.2014 - 12.2015
Assistant Sales Manager
Jays Beauty Supply
04.2009 - 09.2014
Diploma -
Community College Prep Academy
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