Ashley Lal
Sacramento,CA
Overview
5
5
years of professional experience
Work History
Medical Office Assistant
Elica Health Centers
02.2021 - 05.2022
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Coordinated patient scheduling to optimize appointment availability and reduce wait times.
- Trained new staff on office procedures, fostering a knowledgeable team environment.
- Implemented patient follow-up protocols, increasing satisfaction and retention rates.
- Used Epic to schedule appointments for doctor visits and procedures.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Medical Assistant Externship, 160 hours
Sierra Rheumatology
10.2020 - 11.2020
- Professionally greeted patients, took accurate vital signs, roomed patients and prepared exam rooms
- Administered injections and clearly explained medications and treatment procedures to patients
- Completed administrative front office tasks to include answer phones, scheduling, registration, and patient check-in
- Informed patients of lab results, appointment requests, and referrals in a timely manner
- Obtained medical transcriptions from physicians, collected and processed co-payments at close of the day
- Acted as liaison between patients and staff to address and/or resolve problems, inquiries and concerns
- Reconciled and posted payments to patient ledgers; ran aging reports for re-billing or lien filing
- Checked Blue Cross/Blue Shield eligibility to create adjustment forms using CARS and ePremis software
- Accurately entered patient demographics, insurance data, and verified claims mailing addresses
Customer Service Representative
Michaels
02.2019 - 03.2019
- Showed extreme patience and interest when answering questions and helping customers
- Handled currency and credit transactions quickly and accurately
Customer Service Representative
Baskin Robbins
02.2017 - 01.2018
- Ensured on-going and consistent customer satisfaction by providing on-time delivery and follow-up
Education
Medical Assistant Diploma - undefined
MTI College
Sacramento, CA11.2020
Skills
Inventory
Answer phones
Type 25 WPM
Filing/Scanning/Emailing
Document creation
Record maintenance
Trained in Microsoft Word
Proficient in office setting
Scheduling and calendaring
Bandaging and wrapping
Prepare/Test specimens
Autoclaving
Tray set-up
Visual acuity
Peak flow/rapid strep test
Hemoglobin test
Blood glucose test
Urinalysis and EKGs
Capillary puncture
CPT/HCPCS coding
Venipuncture/Injections
Room patients
Certified in CPR and First Aid
Fully trained in medical labs
40 hours in Medisoft
Medical terminology
Ability to adapt to a fast-paced environment and works well in stressful situations
Amazing attention to detail with an unstoppable work ethic
Strictly adhere to all safety, infection prevention and HIPAA regulations and standards
Inventory
Timeline
Medical Office Assistant
Elica Health Centers
02.2021 - 05.2022
Medical Assistant Externship, 160 hours
Sierra Rheumatology
10.2020 - 11.2020
Customer Service Representative
Michaels
02.2019 - 03.2019
Customer Service Representative
Baskin Robbins
02.2017 - 01.2018
Medical Assistant Diploma - undefined
MTI College