JOANNA RODRIGUEZ DURAN
VA
Overview
3
3
years of professional experience
Work History
Office Medical Assistant
VA HEALTH AND WELLNESS CENTER
Fairfax, VA
03.2024 - Current
- Created daily shipping schedules based on medication inventory needs, ensuring prompt prescription dispatch and timely patient delivery
- Achieved 5% daily sales goals by proactively promoting weight loss programs, speaking with patients about the benefits of the program, and encouraging enrollment
- Developed and executed social media advertisement to increase awareness of the clinic's weight loss services, engaging with potential and existing patients through posts, promotions, and success stories
- Assisted new patients during their first appointment, providing a thorough consultation on weight loss programs, GLP-1 medication regimens
- Maintained consistent follow-up care via telehealth and in-person visits, ensuring adherence to weight loss programs and adjusting treatment plans as needed
- Recorded and monitored patient vitals and medical histories
- Assisted patients in developing personalized weight loss plans, focusing on diet, exercise, and medication management
- Provided ongoing support through in-person and telemedicine visits, ensuring patients were meeting their goals
- Successfully helped 50+ patients achieve sustainable weight loss through a comprehensive approach combining diet, exercise, and medical support
- Worked closely with the medical team to ensure seamless patient care, relaying important information between providers, assisting in adjusting treatment plans, and ensuring patient satisfaction
- Ensured HIPAA compliance by educating patients about their rights to privacy and the confidentiality of their health information
Front House host
NORDSTROM MARKETPLACE
Tyson corner, VA
07.2023 - 03.2024
- Greeted and seated customers promptly, ensuring a welcoming atmosphere from the moment of arrival
- Assisting guests with menu selections, answering questions, and ensuring a positive dining experience
- Promoted Wine Wednesday specials, achieving at least 10% increase in sales every week by effectively engaging customers
- Opening/closing duties, maintaining cleanliness and organization in front-of-house areas
- Managed both dine-in and to-go orders, including DoorDash deliveries, ensuring timely and accurate order fulfillment
- Assisted servers with high-demand orders during busy hours, helping with food delivery to tables and ensuring customer satisfaction
- Performed cleaning and dishwashing tasks, maintaining hygiene standards and assisting with kitchen duties
- Adhered to strict health code standards by consistently maintaining cleanliness throughout the dining area
Beauty Advisor
JCPENNEY
Fairfax, VA
07.2022 - 07.2023
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction
- Assisted customers in selecting beauty products by identifying their specific needs and preferences, offering personalized advice on foundations, concealers, lipsticks, and skincare etc
- Organized in-store promotional events to introduce new products, driving foot traffic and engagement
- Helped customers sign up for the JCPenney credit card, offering incentives and explaining the benefits to increase enrollment
- Set up gondolas and shelving displays to showcase promotional beauty products, ensuring products were well-organized and visually appealing to customers
- Provided in-depth knowledge about product ingredients, application techniques, and how-to tips to enhance the customer's shopping experience
- Worked closely with fellow beauty advisors and store associates to maintain inventory levels and ensure smooth operations on the floor
- Consistently met and exceeded daily sales goals through product knowledge and personalized customer engagement
- Supported store operations by folding clothes, organizing products across departments, and helping with self-checkout during peak hours
Education
HIGH SCHOOL -
Fairfax High School
Fairfax06.2023
Skills
- Hard Working
- Clinical Documentation
- Inventory
- Patient Care
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Shipping
- Labeling software
- Commutation
- Multi-tasking
- Sales
- HIPAA compliance
- Medical records management
- marketing
- Medical office administration
- Team Collaboration
- customer service
- product knowledge
Timeline
Office Medical Assistant
VA HEALTH AND WELLNESS CENTER
03.2024 - Current
Front House host
NORDSTROM MARKETPLACE
07.2023 - 03.2024
Beauty Advisor
JCPENNEY
07.2022 - 07.2023
HIGH SCHOOL -
Fairfax High School