Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANA REUSSER

Evington,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

MEDICAL OFFICE ASSOCIATE II

CENTRA HEALTH
09.2022 - Current
  • Registering patients, taking co-payments, setting appointments, verifying insurance information
  • Answered phone calls and messages for multiple physicians and handling patient inquiries.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

APPOINTMENT COORDINATOR

CENTRA HEALTH
02.2022 - 09.2022
  • Collaborated with team members to improve overall productivity and communication within the office.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
  • Managed high call volume while maintaining professionalism and accuracy in appointment bookings.

MEDICAL OFFICE ASSOCIATE II

CENTRA HEALTH
07.2018 - 12.2020
  • Registering patients, taking co-payments, setting appointments, verifying insurance information
  • Developed strong relationships with patients and their families, fostering trust and open communication throughout their care journey.
  • Maintained a welcoming environment for patients by ensuring cleanliness and organization in waiting areas and exam rooms.
  • Promoted patient well-being by addressing inquiries regarding appointment scheduling, medications, and test results in a timely manner.

REHAB ASSISTANT

CENTRA HEALTH
04.2013 - 07.2018
  • Contributed to a cohesive and efficient team environment by collaborating closely with physical and occupational therapists.
  • Minimized risks associated with falls or injuries by providing vigilant supervision during potentially challenging activities like transfers or ambulation.
  • Increased patient comfort and satisfaction by providing empathetic, attentive care during therapy sessions.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Checked physical therapy supplies, assisting with ordering and restocking.

Education

Highschool Diploma -

Freeland Jr Sr High
06.1994

Centra College of Nursing
12.2022

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Central Virginia Community College
12.2022

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Ross Medical Education
08.2002

Skills

  • Hard Working
  • Proficient in teamwork
  • Medical reception
  • Insurance verification
  • Appointment management
  • Attention to detail
  • Multitasking and organization
  • Patient care
  • Payment collection and processing

Timeline

MEDICAL OFFICE ASSOCIATE II

CENTRA HEALTH
09.2022 - Current

APPOINTMENT COORDINATOR

CENTRA HEALTH
02.2022 - 09.2022

MEDICAL OFFICE ASSOCIATE II

CENTRA HEALTH
07.2018 - 12.2020

REHAB ASSISTANT

CENTRA HEALTH
04.2013 - 07.2018

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Central Virginia Community College

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Ross Medical Education

Highschool Diploma -

Freeland Jr Sr High

Centra College of Nursing

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SHANA REUSSER