SHANA REUSSER
Evington,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
MEDICAL OFFICE ASSOCIATE II
CENTRA HEALTH
CMG Surgical Specialist
09.2022 - Current
- Registering patients, taking co-payments, setting appointments, verifying insurance information
- Answered phone calls and messages for multiple physicians and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
APPOINTMENT COORDINATOR
CENTRA HEALTH
02.2022 - 09.2022
- Collaborated with team members to improve overall productivity and communication within the office.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
MEDICAL OFFICE ASSOCIATE II
CENTRA HEALTH
CMG Altavista
07.2018 - 12.2020
- Registering patients, taking co-payments, setting appointments, verifying insurance information
- Developed strong relationships with patients and their families, fostering trust and open communication throughout their care journey.
- Maintained a welcoming environment for patients by ensuring cleanliness and organization in waiting areas and exam rooms.
- Promoted patient well-being by addressing inquiries regarding appointment scheduling, medications, and test results in a timely manner.
REHAB ASSISTANT
CENTRA HEALTH
04.2013 - 07.2018
- Contributed to a cohesive and efficient team environment by collaborating closely with physical and occupational therapists.
- Minimized risks associated with falls or injuries by providing vigilant supervision during potentially challenging activities like transfers or ambulation.
- Increased patient comfort and satisfaction by providing empathetic, attentive care during therapy sessions.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Checked physical therapy supplies, assisting with ordering and restocking.
Education
Highschool Diploma -
Freeland Jr Sr High
06.1994
Centra College of Nursing
12.2022
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Central Virginia Community College
12.2022
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Ross Medical Education
08.2002
Skills
- Hard Working
- Proficient in teamwork
- Medical reception
- Insurance verification
- Appointment management
- Attention to detail
- Multitasking and organization
- Patient care
- Payment collection and processing
Timeline
MEDICAL OFFICE ASSOCIATE II
CENTRA HEALTH
09.2022 - Current
APPOINTMENT COORDINATOR
CENTRA HEALTH
02.2022 - 09.2022
MEDICAL OFFICE ASSOCIATE II
CENTRA HEALTH
07.2018 - 12.2020
REHAB ASSISTANT
CENTRA HEALTH
04.2013 - 07.2018
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Central Virginia Community College
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Ross Medical Education
Highschool Diploma -
Freeland Jr Sr High
Centra College of Nursing