SHANA REUSSER
Evington,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
MEDICAL OFFICE ASSOCIATE II
CENTRA HEALTH
09.2022 - Current
- Registering patients, taking co-payments, setting appointments, verifying insurance information
- Answered phone calls and messages for multiple physicians and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
APPOINTMENT COORDINATOR
CENTRA HEALTH
02.2022 - 09.2022
- Collaborated with team members to improve overall productivity and communication within the office.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
MEDICAL OFFICE ASSOCIATE II
CENTRA HEALTH
07.2018 - 12.2020
- Registering patients, taking co-payments, setting appointments, verifying insurance information
- Developed strong relationships with patients and their families, fostering trust and open communication throughout their care journey.
- Maintained a welcoming environment for patients by ensuring cleanliness and organization in waiting areas and exam rooms.
- Promoted patient well-being by addressing inquiries regarding appointment scheduling, medications, and test results in a timely manner.
REHAB ASSISTANT
CENTRA HEALTH
04.2013 - 07.2018
- Contributed to a cohesive and efficient team environment by collaborating closely with physical and occupational therapists.
- Minimized risks associated with falls or injuries by providing vigilant supervision during potentially challenging activities like transfers or ambulation.
- Increased patient comfort and satisfaction by providing empathetic, attentive care during therapy sessions.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Checked physical therapy supplies, assisting with ordering and restocking.
Education
Highschool Diploma -
Freeland Jr Sr High
06.1994
Centra College of Nursing
12.2022
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Central Virginia Community College
12.2022
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Ross Medical Education
08.2002
Skills
- Hard Working
- Proficient in teamwork
- Medical reception
- Insurance verification
- Appointment management
- Attention to detail
- Multitasking and organization
- Patient care
- Payment collection and processing
Timeline
MEDICAL OFFICE ASSOCIATE II
CENTRA HEALTH
09.2022 - Current
APPOINTMENT COORDINATOR
CENTRA HEALTH
02.2022 - 09.2022
MEDICAL OFFICE ASSOCIATE II
CENTRA HEALTH
07.2018 - 12.2020
REHAB ASSISTANT
CENTRA HEALTH
04.2013 - 07.2018
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Central Virginia Community College
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Ross Medical Education
Highschool Diploma -
Freeland Jr Sr High
Centra College of Nursing
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