Linda perna
Farmville,VA
Summary
Proficient PBX Switchboard Operator with expertise in multi-line phone systems and call routing efficiency. Recognized for delivering exceptional customer service while managing high-pressure situations and maintaining confidentiality. Skilled in training staff, fostering collaboration, and ensuring seamless communication across departments.
Overview
16
16
years of professional experience
Work History
PBX Switchboard Operator
Centra Health
12.2012 - Current
- Improved call management by operating a multi-line PBX system efficiently.
- Enhanced communication across departments by facilitating effective call handling.
- Resolved customer inquiries promptly, ensuring exceptional service and satisfaction.
- Maintained accurate call logs for effective operational tracking and performance analysis.
- Collaborated with IT to troubleshoot and resolve technical phone system issues.
- Trained new employees on PBX functionalities and call handling best practices.
Merchandiser
Driveline Retail
09.2012 - 03.2013
- Optimized product placement through effective merchandising strategies and visual appeal.
- Aligned inventory with demand by collaborating with retail teams and forecasts.
- Mentored junior merchandisers on best practices for product presentation.
- Drove inventory decisions by analyzing sales data and identifying trends.
- Ensured compliance with company standards through regular store audits.
- Facilitated communication of promotions by building relationships with store management.
Oak Street Natural Market
Robert Worbecki
06.2010 - 06.2011
- Achieved effectiveness in fast-paced environments through self-motivation and responsibility.
- Adapted quickly to new situations, showcasing strong learning abilities.
- Collaborated effectively with teams, providing support and guidance to colleagues.
- Demonstrated respect and friendliness, fostering a positive work atmosphere.
- Committed to continual improvement and passionate about learning new skills.
Education
Associate of Science - Computer Network Administrator
05-2000
Associate of Science - Culinary Arts And Hospitality Management
01-1981
Skills
- Strong listening skills
- Consistent reliability
- Active learning
- Stress tolerance
- Switchboard operation
- Confidentiality
- Call routing expertise
- Message taking accuracy
- Excellent phone demeanor
- Computer skills
Timeline
PBX Switchboard Operator - Centra Health
12.2012 - Current
Merchandiser - Driveline Retail
09.2012 - 03.2013
Oak Street Natural Market - Robert Worbecki
06.2010 - 06.2011
Webster College - Associate of Science, Computer Network Administrator
Pasco-Hernando State College - Associate of Science, Culinary Arts And Hospitality Management