CHIMHONDO MISHECK
Harare
Summary
Focused Bank Teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service, and time management abilities.
Overview
1
1
Language
11
11
years of professional experience
Work History
Bank Teller (Hatch Talent Solutions)
Ecobank, Gweru Branch
06.2026 - Current
- Process customer deposits, withdrawals, account transfers, remittances and foreign-currency transactions through FLEXCUBE and Smart Teller, checking transaction details and supporting documents before posting.
- Process local and international remittances and foreign-currency transactions while observing secure cash-handling procedures and applicable operational controls.
- Completed end-of-day tick-back checks on daily transactions, identifying posting or documentation exceptions for timely correction.
- Handle customer enquiries, statement requests and transaction complaints professionally, protecting confidential information and working to branch service standards and turnaround times.
- Handled customer enquiries, statement requests, and transaction complaints professionally while ensuring confidentiality and adherence to branch service standards.
- Complete end-of-day call-over tick-back checks on daily transactions, helping identify posting or documentation exceptions for timely correction.
- Identified opportunities to explain banking products and digital channels to customers, referring suitable prospects to sales staff.
- Supported ATM cash replenishment and reconciliation, ensuring secure cash handling and accurate record maintenance.
Accountant
Optimum Trust Advisory Services (OTAS), Harare
11.2025 - 05.2026
- Maintained accounting records and reconciled bank and client accounts, resolving discrepancies and addressing client financial queries with discretion.
- Processed payroll and statutory submissions, supporting payment controls and maintaining complete financial documentation.
- Prepared monthly financial statements, ensuring accurate reporting and compliance with accounting standards.
- Reconciled bank, cash, and ledger accounts to maintain reliable financial records.
- Managed accounts payable and receivable processes, supporting timely collections and vendor payments.
Accountant
Steward Bank (now TN Cybertech Bank)
09.2021 - 07.2024
- Posted and reviewed banking transactions and journals, reconciled bank, suspense, internal-control and inter-branch accounts, ensuring accuracy of financial records.
- Collaborated with Operations, Treasury and IT to trace transaction flows and correct posting errors, enhancing data integrity during system upgrades.
- Prepared reconciliation schedules and retained transaction evidence for audit and regulatory review, improving traceability and control documentation.
Reconciliation Supervisor
Steward Bank (now TN Cybertech Bank)
01.2020 - 08.2021
- Oversaw daily reconciliation of bank, suspense, and control accounts, ensuring completeness and accuracy of branch and banking records through diligent follow-up on outstanding items.
- Investigated discrepancies in ATM, mobile banking, POS, and inter-branch transactions, coordinating with Operations, IT, and Treasury to effectively trace transactions and resolve exceptions.
- Reviewed reconciliation reports, monitored aged reconciling items and escalated unusual or higher-risk differences to management for action.
- Guided team members on reconciliation accuracy and internal controls, facilitating timely closure of outstanding items through support and documentation review.
Bank Teller
Steward Bank (now TN Cybertech Bank)
09.2015 - 12.2019
- Processed customer cash deposits, withdrawals, transfers, remittances, and foreign-currency transactions, ensuring accuracy and compliance with banking regulations.
- Performed customer identification and document checks and applied KYC/AML, internal-control and secure cash-handling procedures during transaction processing.
- Balanced the teller till daily and investigated shortages or surpluses, maintaining transaction vouchers and supporting records for follow-up and control purposes.
- Checked transaction vouchers and escalated unusual or potentially suspicious activity in accordance with established procedures.
- Responded to account and transaction enquiries, helping resolve service issues while maintaining professional customer communication and confidentiality.
- Educated customers on bank products and digital banking options, identifying and referring potential sales opportunities to enhance customer satisfaction.
Education
Master of Business Administration (MBA) - Business Administration
Midlands State University
Gweru, Zimbabwe12-2022
Bachelor of Accounting Honours Degree - Accounting
Africa University
Mutare, Zimbabwe06-2015
Skills
- Cash deposits and withdrawals
- Till balancing and cash control
- Account transfers and remittances
- Foreign-currency transactions
- Customer queries and complaints
- Cross-selling and product referrals
- Transaction verification
- Account reconciliations
- Transaction escalation
- ATM cash replenishment and reconciliation
- Document organization
- Core banking systems
- Attention to detail
- Clear customer communication
- Teamwork
- Problem-solving
- Procedure adherence
- Professionalism and courtesy
- Money handling
- Transaction handling
- Cash counting
- Relationship development
- Active listening
- Transaction processing
- Data entry efficiency
- Cash handling expertise
- Relationship building
- Sales and Cross-selling
- Regulatory compliance
- CRM proficiency
- Balance transfers
- Fraud detection
- Stress tolerance
- Accurate transaction processing
- Signature verification
- Teller support
- Upselling skills
- Regulations knowledge
- Multitasking and organization
- Phone etiquette
- Risk management
- Confidentiality awareness
- Banking software
- Trustworthiness and integrity
- Strong work ethic
Accomplishments
- Reported 100% accuracy in daily cash balancing and transaction processing in the original CV.
- Achieved 100% on-time statutory submissions across relevant roles, with zero penalties.
- Built complementary experience across front-line teller operations, daily transaction verification and account reconciliation, supporting both customer service and strong cash-control practices.
Languages
English (Fluent) | Shona (Native) | Ndebele (Learning)
Personal Information
Title: BANK TELLER | CASH OPERATIONS | CUSTOMER SERVICE
Timeline
Bank Teller (Hatch Talent Solutions)
Ecobank, Gweru Branch
06.2026 - Current
Accountant
Optimum Trust Advisory Services (OTAS), Harare
11.2025 - 05.2026
Accountant
Steward Bank (now TN Cybertech Bank)
09.2021 - 07.2024
Reconciliation Supervisor
Steward Bank (now TN Cybertech Bank)
01.2020 - 08.2021
Bank Teller
Steward Bank (now TN Cybertech Bank)
09.2015 - 12.2019
Master of Business Administration (MBA) - Business Administration
Midlands State University
Bachelor of Accounting Honours Degree - Accounting
Africa University