Summary
Overview
Work History
Education
Skills
Timeline
Generic

China Ankrah

Jacksonville,FL

Summary

Proven leader and effective communicator, I excelled at Ruby Tuesday by enhancing team productivity and customer satisfaction. Skilled in POS operations and adept at resolving conflicts, I significantly contributed to achieving and surpassing sales goals. My expertise in customer service and cash management consistently delivered results, demonstrating a commitment to excellence and operational efficiency.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Cashier

SUBWAY®Restaurants
09.2024 - 12.2024
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Used POS system to enter orders, process payments and issue receipts.

Manager

Ruby Tuesday
01.2021 - 07.2024
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Cashier

Starship Enterprises
03.2021 - 03.2023
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Mail Sorter

UPS
09.2019 - 03.2023
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
  • Evaluated mail trays to determine proper placement.
  • Performed final preparation for outgoing, metered correspondences prior to placement for production.

Production Worker

Freshpoint
04.2018 - 02.2020
  • Resolved issues quickly to maintain productivity goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Organized work to meet demanding production goals.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Collaborated with other departments to optimize production workflows.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Education

High School Diploma -

Charles Drew High School
Riverdale, GA
01-2018

Skills

  • Returns processing
  • Drawer balancing
  • Product restocking
  • Payment collection
  • POS system operations
  • Credit card processing
  • Cash management
  • Ordering and stocking
  • Sales transactions
  • Customer service
  • Training and onboarding
  • Basic math
  • Written and verbal communication
  • Customer relations
  • Customer assistance
  • Order packaging
  • Product knowledge
  • Payment processing
  • Clear communication
  • Spirit, wine, and beer expertise
  • Surface cleaning
  • Food presentation
  • Sanitation
  • Frying
  • Dish preparation
  • Cleaning and organization
  • ServSafe certified
  • Handling and sorting mail
  • Shipping and receiving proficiency
  • Package handling

Timeline

Cashier

SUBWAY®Restaurants
09.2024 - 12.2024

Cashier

Starship Enterprises
03.2021 - 03.2023

Manager

Ruby Tuesday
01.2021 - 07.2024

Mail Sorter

UPS
09.2019 - 03.2023

Production Worker

Freshpoint
04.2018 - 02.2020

High School Diploma -

Charles Drew High School
China Ankrah