China Murray
DSP 1&2
Albany,GA
Summary
Dedicated Direct Support Professional with extensive experience at The Arc of Southwest Georgia, skilled in compassionate caregiving and medication management. Proven ability to enhance client independence through tailored care plans and effective crisis intervention. Committed to maintaining a safe environment while ensuring compliance with HIPAA standards and promoting overall well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional 1&2
The Arc of Southwest Georgia
11.2021 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Administered medication under supervision, ensuring adherence to healthcare plans.
Customer Service Representative/Cashier Team Lead
Dollar General Store
08.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Direct Support Professional Caregiver
Care Master Medical Services
12.2020 - 11.2021
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Customer Service Representative
Circle K Convenience Store
04.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy
Clearwater, FL01-2020
Skills
- Time management
- First aid and safety
- Client support
- Compassionate caregiving
- Medication administration
- Client documentation
- Housekeeping tasks
- Daily living support
- HIPAA compliance
- CPR certification
- First aid certification
- Medication management
Certification
- Direct support Professional level 1 and 2
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative/Cashier Team Lead
Dollar General Store
08.2022 - 10.2023
Direct Support Professional 1&2
The Arc of Southwest Georgia
11.2021 - Current
Direct Support Professional Caregiver
Care Master Medical Services
12.2020 - 11.2021
Customer Service Representative
Circle K Convenience Store
04.2019 - 05.2020
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy
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