Maritxa Hernández
Chaparral,NM
Summary
Accomplished Direct Support Professional and Store Manager with a proven track record at El Paso Support Leaving Center and McDonald’s. Expert in time management and compassionate caregiving, I excel in behavioral management and client support, significantly improving client wellness and operational efficiency. Skilled in crisis intervention and customer relations, ensuring a safe, positive environment for all.
Overview
8
8
years of professional experience
Work History
Direct Support Professional 2
El Paso Support Leaving Center
12.2022 - 11.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Store Manager
McDonald’s
02.2017 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Chaparral High School
Chaparral, NMSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Behavioral management
Timeline
Direct Support Professional 2
El Paso Support Leaving Center
12.2022 - 11.2024
Store Manager
McDonald’s
02.2017 - 07.2024
Chaparral High School
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