China Robinson
Detroit,MI
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in driving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Member and Provider Servicing Representative
Blue Cross and Blue Shield
Southfield, MI
06.2023 - Current
- Engaged with BCNA members through proactive call handling to ensure clarity and satisfaction regarding their questions and issues.
- Communicated with members to gather, provide and share updated information on their products and benefits.
- Monitored and followed up with members on resolved issues to reinforce commitment to high-quality customer service.
Compliance- Compliance Specialist
Auto Approve
Remote
08.2022 - 01.2023
- Assisted in managing accounts and conducting compliance audits. Supported employee phone audits to ensure adherence to company standards. Collaborated with multiple teams to complete audits within established guidelines and timelines.
Sales Agent-SDR
Auto Approve
Remote
11.2021 - 08.2022
- Assisted customers in connecting with loan consultants. Addressed general inquiries to enhance customer experience. Supported sales initiatives through effective customer service.
Senior Intake Specialist
Location Services
Remote
08.2019 - 11.2021
- My main responsibilities included training new hires, handling personal identifiable information (PII), researching data base, customer service, answering incoming calls, responding to emails, and data entry for clients. Lastly, Microsoft Office is one of the main tools used daily in my position. I was promoted to Senior Intake Specialist in February of 2020.
Chat Agent
Dynamics BDC
Southfield, MI
01.2019 - 07.2019
- My role was to gather customers' contact information for automotive dealerships. The role consists of typing, multitasking, and customer service.
Customer Service Representative
Dialog Direct/ Consumers Energy
Highland Park, MI
08.2018 - 01.2019
- My role was to assist customers and create appliance service orders, membership billing inquires, and general questions about the company.
Apple Technical Advisor
Concentrix
Southfield, MI
08.2017 - 02.2018
- Assisted customers with troubleshooting software issues for Apple products. Provided support to resolve technical problems efficiently. Guided users through step-by-step solutions to enhance their experience.
Customer Service Representative
Netflix Call Center
Salt Lake City, UT
11.2016 - 02.2017
- My main role was answering inbound calls for billing inquires, any general questions, and troubleshooting technical issues for the customer.
Geek Squad Computing Services
Alorica
Utah
09.2015 - 12.2016
- Troubleshooting, quick fixes, remote logging into clients' computers. Customer service was important.
Education
G.E.D -
Northwestern High School
Bachelors - Business Administration
Southern New Hampshire University
03-2026
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Timeline
Member and Provider Servicing Representative
Blue Cross and Blue Shield
06.2023 - Current
Compliance- Compliance Specialist
Auto Approve
08.2022 - 01.2023
Sales Agent-SDR
Auto Approve
11.2021 - 08.2022
Senior Intake Specialist
Location Services
08.2019 - 11.2021
Chat Agent
Dynamics BDC
01.2019 - 07.2019
Customer Service Representative
Dialog Direct/ Consumers Energy
08.2018 - 01.2019
Apple Technical Advisor
Concentrix
08.2017 - 02.2018
Customer Service Representative
Netflix Call Center
11.2016 - 02.2017
Geek Squad Computing Services
Alorica
09.2015 - 12.2016
G.E.D -
Northwestern High School
Bachelors - Business Administration
Southern New Hampshire University