Sharon Shackleford
Beavercreek,Ohio
Summary
Proven track record at MYCUMortgage, enhancing customer satisfaction and company reputation through exceptional service and efficient problem-solving. Skilled in customer relations and data entry, I excel in optimizing workflows and training peers, significantly improving project turnaround times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Mortgage Servicing Representative
MYCUMortgage
10.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Education
High School Diploma -
Fairmont East High School
Kettering, Ohio05.1981
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Service
- Sales Support
- Cross-selling abilities
- Issue Research
Accomplishments
- Achieved Multiple Keys through effectively helping with MYCU Members.
Timeline
Mortgage Servicing Representative
MYCUMortgage
10.2022 - Current
High School Diploma -
Fairmont East High School
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