Marybel Alexander

New Britain

Summary

Bilingual (English/Spanish) customer service and mortgage servicing professional with experience in high-volume call environments, account servicing, and real estate wholesaling. Skilled in communication, problem-solving, and working in fast-paced environments.

Overview

years of professional experience

Work History

Mortgage Servicing Representative

Planet Home Lending

01.2026 - Current

Handle inbound borrower calls regarding mortgage payments, escrow, and account inquiries
Process payments and assist with AutoPay setup
Explain escrow shortages, payment increases, and account balances
Review loan history and document account activity accurately
Maintain detailed notes for compliance and servicing continuity

Real Estate Wholesaler

Self-Employed

01.2024 - Current

Source off-market properties and connect with cash buyers
Build and maintain investor network
Negotiate and assign contracts for profit
Analyze property deals for cash flow potential

Customer Service Representative

Connecticut Dental Health Partnership

01.2014 - 01.2025

Provided high-volume inbound/outbound support to CT HUSKY clients
Explained Medicaid dental benefits, limitations, and coverage rules
Assisted with eligibility, claims, and provider inquiries
Supported scheduling, referrals, and transportation assistance
Reviewed prior authorizations for major dental procedures
Documented client issues and generated correspondence for resolution

Education

High School Diploma -

New Britain High School

New Britain,ct

08.1988

Skills

Bilingual: English & Spanish (read/write)
Mortgage Servicing & Payment Processing
Escrow Analysis & Account Research
High-Volume Call Handling

Customer Service & Conflict Resolution
Microsoft Word, Excel, Outlook
Typing 65 WPM

Languages

Spanish

Professional Working

Timeline