Victoria Salmeron
Whittier,CA
Summary
Experienced Collections Specialist bringing 12-years of experience. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
11
11
years of professional experience
Work History
Loan Servicing Representative
Challenge Financial Services
12.2014 - Current
- Review discrepancies to resolve outstanding customer accounts
- Maintained consistently high success rate of collecting on overdue accounts.
- Documented collection procedures and policies to comply with FDCPA regulations.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed loan extensions and modifications.
- Developed strong relationships with dealers and customers to foster timely payments and account resolution.
- Prepared and submitted legal documents to initiate court proceedings.
- Prepared earning withholding orders and submitted to Sheriffs department for wage garnishment.
- Represented the company in Small Claims Court.
Collections Agent
Veros Credit
06.2012 - 12.2014
- Answered all customer inquiries.
- Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Skills
- Bilingual (English/Spanish)
- Excel
- Word
- Accounts Receivable
- Delinquent Account Management
- Strong time-management skills
- Clear, persuasive verbal and written communication
- Effective negotiation and problem solving skills
- Ability to read,interpret and apply federal, state,and local collections regulations
- Ability to thrive in a fast paced work environment and work independently
Timeline
Loan Servicing Representative
Challenge Financial Services
12.2014 - Current
Collections Agent
Veros Credit
06.2012 - 12.2014
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