Judith Hernandez
San Antonio,TX
Summary
Dedicated banking professional with over a decade of experience in loan servicing and
customer assistance at Wells Fargo and JP Morgan Chase. Exceptional at processing
complex financial transactions, resolving account disputes, and providing bilingual
support. Skilled in using major banking systems and software, with a proven track record
of improving operational efficiency and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Loan Servicing Specialist 4
Wells Fargo Bank
San Antonio, USA
09.2020 - 12.2024
- Responsible for reviewing and processing written and verbal requests from customers, title companies, attorneys and internal personnel and updating customer accounts as specified by the request received
- Input data and process information into the system of records
- Maintain strong accountability to regulatory and compliance standards
- Research customer requests using procedures and documents, either from ICMP or sent in by the customer, to ensure the request is processed accurately and within quality standards
- Responsible for dispute resolution on GEM loan reviews, to ensure the loan is completed in a timely fashion
- Scanned and uploaded loan and related documents into system.
Loan Servicing Specialist 3
Wells Fargo Bank
San Antonio, USA
05.2014 - 09.2020
- Work with the following systems: Business Lending and Sales Tracking (BLAST), Hogan, Automated Financial Systems (AFS), Colts and Credit Bridge
- Process complex AFS system changes for example rate changes, deferrals, FDR, ext
- Send out various types of funding requests: wires, cashier’s checks, dda deposits
- Verify that the documentation that was created is accurate to the Job submitted
Inbound Sales Specialist
Wells Fargo Bank
San Antonio, USA
12.2012 - 05.2014
- Meet daily and monthly goals
- Assisted customers with their financial needs and helped them with our accounts and credit products
- Provided assistance for Spanish-speaking customers, and giving them options in services that would benefit them
Spanish Phone Banker II
Wells Fargo Bank
San Antonio, USA
11.2011 - 12.2012
- Meet daily and monthly goals
- Assisted customers with their questions on accounts
- Provided assistance for Spanish-speaking customers, and giving them options in products that would benefit them
Business Telephone Banker
JP Morgan Chase Bank
San Antonio, USA
05.2010 - 03.2011
- Assisted customers in both languages with either their consumer or business account
- Worked daily to meet my numbers to be qualifying for incentives
Third Key Supervisor
International Bank of Commerce
San Antonio, USA
10.2007 - 04.2010
- Worked as a Teller assisting customers with cashing checks, making deposits, making payments, etc
- Supervised the Teller line when needed, assisted tellers with assistance on a transaction
- Bought and sold money from GARDA, sold international money to branches when needed
- Trained new hires with procedures and rules of the bank
Education
Associate Degree - Administrative Assistant
Palo Alto College
TX01.2013
Accounting Payroll Clerk Certificate -
Palo Alto College
TX01.2012
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Banking Software (BLAST, Hogan, AFS, Colts, Credit Bridge)
- Bilingual (English/Spanish)
- Loan Servicing
- Attention to Detail
- Payment processing
- Self-motivated
- Accuracy
- Listening skills
- Communication
- Confidential material
- Organizational skills
- Multi-tasking
- Prioritizing
- Cash Vault experience
- Cash handling
- Issue resolution
Timeline
Loan Servicing Specialist 4
Wells Fargo Bank
09.2020 - 12.2024
Loan Servicing Specialist 3
Wells Fargo Bank
05.2014 - 09.2020
Inbound Sales Specialist
Wells Fargo Bank
12.2012 - 05.2014
Spanish Phone Banker II
Wells Fargo Bank
11.2011 - 12.2012
Business Telephone Banker
JP Morgan Chase Bank
05.2010 - 03.2011
Third Key Supervisor
International Bank of Commerce
10.2007 - 04.2010
Associate Degree - Administrative Assistant
Palo Alto College
Accounting Payroll Clerk Certificate -
Palo Alto College