CLAUDIA RODRIGUEZ
San Antonio,TX
Summary
To obtain a position in your company where the application of my experience will continue to a challenging environment where I can further develop my knowledge and skills.
Overview
25
25
years of professional experience
Work History
Mortgage Realestate Processor
Nasb Motgage
Moss Point, MS
01.2021 - 01.2022
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Supported team members in their tasks, contributing to overall team success.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Increased productivity by effectively managing workload and prioritizing tasks.
mortgage PROCESSORE
USAA
02.2010 - 02.2021
- Started off my career at USAA in the MDS Department working with late stage delinquent accounts 30 plus days as MSR III
- Worked out payment plans to save accounts and bring account current
- Recommended recovery of auto if no solutions
- Moved to consumer lending underwriting as a temporary position for 6 months
- Worked on credit card application, personal loan applications and boat loans
- Then back to MDS early change delinquent accounts 0-30 days late
- Member contact to remind of payments and worked out payments plans before accounts hit late stage
- Moved over to mortgage Department as a processor
- Worked on the jumbo team with more complex VA loans
- Then moved over to conventional/VA loans carried a pipeline of 45 plus at one point
- Currently in mortgage department processing loans for member looking for VA or conventional loans.
RETENTION DEPARTMENT
Drive Time
06.2008 - 12.2009
- Collected on delinquent Auto loans, pulled credit reports took payments, issued repossessions
- Worked out payment plans with customer.
Accounts receivable
Career Point College
11.2007 - 06.2008
- Collected on delinquent student loans, ran credit reports, took payments, issued forbearance.
Relationship Manager
Ranger American LTD
08.2007 - 11.2007
- Called on delinquent accounts to take payment to bring up to date, Reversed Cancellations, re-instated accounts, took payments, worked portfolio.
CSR
Farmers insurance Group
01.2004 - 05.2007
- I oversaw answering phones, taking messages and receiving payments of Insured’s
- I was also responsible of gathering all the information required to create a home, auto, commercial or life quote, and issue policies
- Close accounts at the end of the day and made deposit, I would open and close the office
Cashier
HEB
08.2003 - 11.2003
- To help customers in a timely manner after finishing up their grocery shopping
- Help them to their car when necessary and count my drawer at the end of each of shrifts.
CST
WALMART
11.2002 - 06.2003
- My duties were to help customers at checkout time on a timely manner
- Count my drawer at the end of my shifts and deposit the money promptly.
CSR
CALLING SOULTIONS INC.
02.1999 - 07.2002
- My responsibilities were to take and make outgoing calls to many prospects
- I took bilingual calls of Spanish speaking customers and guided them through steps in resolving a problem in a timely manner
Cashier/grill
McDonald’s
06.1997 - 02.1999
- My duties were different every day
- One day I could be on the grill preparing customer’s order
- Other days I would take customer’s order through the driver through or front counter
- I also counted my tray at the end of shift and deposit it into the safe
Education
CRIMINAL JUSTICE -
UNIVERSITY OF SAN ANTONIO
01.2010
CRIMINAL JUSTICE -
PALO ALTO COLLEGE
01.2008
Criminal Justice -
University of San Antonio
06.2003
High school diploma -
Brackenridge High School
06.2002
Skills
- Answer multiple phone lines
- Ability to manage multiple projects and deadlines within a high-stress environment
- Speak, write and read Spanish and English
- 10 keys by touch
- Excellent organization, customer service and verbal skills
- Property and Casualty License in the state of Texas (expired)
- Bilingual - Spanish
- Microsoft knowledge
Timeline
Mortgage Realestate Processor
Nasb Motgage
01.2021 - 01.2022
mortgage PROCESSORE
USAA
02.2010 - 02.2021
RETENTION DEPARTMENT
Drive Time
06.2008 - 12.2009
Accounts receivable
Career Point College
11.2007 - 06.2008
Relationship Manager
Ranger American LTD
08.2007 - 11.2007
CSR
Farmers insurance Group
01.2004 - 05.2007
Cashier
HEB
08.2003 - 11.2003
CST
WALMART
11.2002 - 06.2003
CSR
CALLING SOULTIONS INC.
02.1999 - 07.2002
Cashier/grill
McDonald’s
06.1997 - 02.1999
CRIMINAL JUSTICE -
UNIVERSITY OF SAN ANTONIO
CRIMINAL JUSTICE -
PALO ALTO COLLEGE
Criminal Justice -
University of San Antonio
High school diploma -
Brackenridge High School