SUNNI MILLER
Redmond
Summary
Customer Service Manager 7 Years Experience. Skilled in Leadership, Attention Detail, Critical Thinking, Decision Making And Problem Solving. Handles Well Under Pressure, Very Organized With Great Time Management, Communication Skills And A Very Strong Work Ethic.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
St Charles One Call Center
Bend Oregon
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality and customer satisfaction.
- Utilized CRM software to track interactions and streamline follow-up processes.
- Collaborated with team members to enhance operational efficiency and service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Pharmacy Technician Trainee
Walmart
Redmond, OR
12.2024 - Current
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Stocked shelves with pharmaceutical products.
- Operated cash registers to accept payments from customers.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Interpreted and processed medication orders under supervision of pharmacist.
- Filled daily medication orders and entered prescription data into system.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Maintained accurate inventory of medications.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Performed cashier duties such as accepting payments and issuing receipts.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Assisted head pharmacist with filling large number of prescriptions per day.
- Kept work areas clean, organized, and safe at all times.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Experience Manager
The Home Depot Inc
Redmond, OR
09.2017 - 11.2025
- Opened the store 5 days a week
- Completed safety checklist
- Checked schedule to make sure I had good coverage
- Verified the vault
- Answered all customer calls for management
- Handled customer complaints and concerns
- Worked with pro customers, by completing orders and setting deliveries
- Completed returns, cashiered applied for credit
- Put in all fix it tickets for equipment
- Held store meetings daily
- Completed cashier money increase request
- Loaded tills
- Had difficult conversations with associates if needed
- Coached, trained and developed associates
- Interviewed potential new hires
- Participated in team projects
- All managerial duties while being
- Responsible for 35+ associates
Education
GED - undefined
Central Oregon Community College
Bend, OR05.1994
Skills
- Medication dispensing
- Prescription processing
- Inventory management
- Customer service
- Cash register operation
- Medication order interpretation
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Task prioritization
- Conflict resolution
- FDA drug safety guidelines
- Critical thinking
- Customer confidentiality
- Multitasking
- Processing payments
- Typing skills
- Proper labeling procedures
- Problem-solving aptitude
- Decision-making
- Active listening
- Staff leadership
- Organizational skills
- Confidentiality and HIPAA
- Advanced math skills
- Creative thinking
- Patient confidentiality
- Team coordination
- Data entry accuracy
- Detail-oriented
- Works well under pressure
- Handles difficult customers
- Leadership
- Answer multiple phone lines
Management
Timeline
Customer Service Representative
St Charles One Call Center
10.2025 - Current
Pharmacy Technician Trainee
Walmart
12.2024 - Current
Customer Experience Manager
The Home Depot Inc
09.2017 - 11.2025
GED - undefined
Central Oregon Community College