CHINAMI ROMAN
Warner Robins,US
Summary
Professional support specialist prepared for this role with strong foundation in administrative and operational assistance. Proven expertise in streamlining processes and facilitating effective communication across teams. Focused on collaborative efforts and adapting to changing requirements, ensuring consistent and reliable results.
Overview
7
7
years of professional experience
Work History
Automated Data Process Application Coordinator/PSA
Veterans Affairs Medical Center
Minneapolis
07.2023 - Current
- Serve as the first point of contact for troubleshooting issues or guiding users.
- Train new staff on how to use access required softwares and programs and Ensure new users are assigned the correct menu options, security keys, and access levels based on role.
- Serve as a bridge between frontline staff, upper management and OIT facilitating communication and collaboration on technology-related matters.
- Manage user accounts and access roles while ensuring proper authorization for data access, adhering to HIPAA and VA security policies
- Maintain and configure software applications (e.g., CPRS/VistA, scheduling systems).
- Ensure software is tailored to the needs of specific departments (e.g., radiology, pharmacy, mental health)
- Communicated clearly with program staff and participants through written and digital correspondence.
- involved in preparing reports, analyzing data, and identifying areas for improvement in the use of technology within their service line.
- Coordinate or verify that the user has a functional workstation, printer access, and application configurations.
- Order office or clinical supplies using the appropriate procurement tools.
- Run and format reports for program managers or clinical leads.
- Assist with onboarding and out-processing (tracking training, computer access, orientation schedules).
MEDICAL SUPPORT ASSISTANT
Veterans Affairs, Veterans Health Administration
Hot Springs, US
08.2021 - 01.2023
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Attended training sessions related to new procedures or changes in policy.
- Served as an advocate for patients by ensuring that their needs were met in a timely manner.
- Responded promptly to telephone inquiries from both internal staff members and external customers.
- Performed clerical duties such as filing, faxing, photocopying, scanning, data entry, and mail distribution.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Trained new staff on office procedure and medical terminology.
- Advanced knowledge in using VA supported programs such as CPRS and Vista to research records, extract medical information and review records for completeness and accuracy.
- Independently set priorities and organize work to meet deadlines, ensuring compliance with established procedures, policies and regulations.
- Interviewed patients to verify and update clinical and demographic records.
- Communicate tactfully and effectively, electronically, by phone, and in writing, with internal and external customers.
- Acquired advanced knowledge of medical terminology due to the technical nature of language utilized by clinician.
- Skill in communicating with individuals to obtain the desired effect (and coordinating with a variety of interdisciplinary care team staff).
- Collaborated closely with colleagues within the department to ensure efficient workflow processes were followed.
OPHTHALMIC TECHNICIAN
Eyesight Associates Of Middle GA
Warner Robins, US
06.2019 - 07.2021
- Utilized excellent interpersonal skills to build strong relationships with patients, physicians, and other healthcare professionals.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Trained new staff on office procedure and medical terminology.
- Independently set priorities and organize work to meet deadlines, ensuring compliance with established procedures, policies and regulations.
- Interviewed patients to verify and update clinical and demographic records.
- Communicate tactfully and effectively, electronically, by phone, and in writing, with internal and external customers.
- Acquired advanced knowledge of medical terminology due to the technical nature of language utilized by clinician.
- Skill in communicating with individuals to obtain the desired effect (and coordinating with a variety of interdisciplinary care team staff).
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results, and home care forms.
- Recorded information using word processing, dictation and transcription software and equipment.
OPHTHALMIC TECHNICIAN
Retina Associates Of Middle GA
Macon, US
05.2018 - 06.2019
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
- Verified signatures and checked medical charts for accuracy and completion.
- Performed qualitative analysis of records for accuracy, internal consistency and correlation of recorded data.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Transcribed sensitive documents with complete confidentiality.
- With proven history of superior performance at individual, team and organizational levels.
- Multitasks and prioritizes workloads with little or no supervision.
- Detail-oriented professional looking to bring medical background, education in business and team-building skills to deadline-driven environment.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results, and home care forms.
- Recorded information using word processing, dictation and transcription software and equipment.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
Education
Business Management
Middle Georgia State University
GA05.2027
Skills
- Training & Documentation – Staff training, user guides, SOP creationa
- Problem Solving – Root-cause analysis of system and workflow issues
- Communication Skills – Liaison between clinical teams and IT staff, technical translation
- Information Security – HIPAA, VA 6500 series compliance, audit readiness
- IT Support – End-user support, troubleshooting, workflow customization
- Systems Management – CPRS, VistA, JLV, VistA Imaging
LANGUAGES
Tagalog - Native or Bilingual
English - Native or Bilingual
Japanese - Limited Working
Timeline
Automated Data Process Application Coordinator/PSA
Veterans Affairs Medical Center
07.2023 - Current
MEDICAL SUPPORT ASSISTANT
Veterans Affairs, Veterans Health Administration
08.2021 - 01.2023
OPHTHALMIC TECHNICIAN
Eyesight Associates Of Middle GA
06.2019 - 07.2021
OPHTHALMIC TECHNICIAN
Retina Associates Of Middle GA
05.2018 - 06.2019
Business Management
Middle Georgia State University