Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHINAZA WASHINGTON

Jackson,Ms

Summary

Dedicated and results-driven Area Manager with a proven track record at Amazon, overseeing daily operations and effectively managing up to 80 associates per day. Proficient in coordinating teams toward the achievement of shared objectives, demonstrating exceptional leadership in optimizing workflow efficiency. Extensive background as a Branch Operations Leader and former Backup Head Teller, showcasing a comprehensive understanding of operational strategies and team management. Known for fostering collaborative environments and delivering consistent results in dynamic, fast-paced settings. Adept at leveraging past experiences to drive process improvements and ensure operational excellence. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. With a passion for people, create and maintain meaningful relationships with customers and coworkers, influencing a team to perform daily activities that, in turn, increase productivity in the branch.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Area Manager

Amazon
05.2024 - Current
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Implemented targeted outreach initiatives that boosted overall associate attendance by 25% within one year, significantly enhancing site's employee job satisfaction
  • Spearheaded a marketing campaign for Women at Amazon chapter that increased engagement by 35% over two months by leveraging targeted messaging and A/B testing strategies, resulting in a substantial boost in membership and participation.

Assistant Manager of Operations

Amazon
05.2023 - Current
  • Motivate and empower a dynamic team of 50-80 associates on a daily basis to achieve operational success and surpass performance goals.
  • Measure quality of sorts using metrics including scan compliance, Total building PPH, and PNOV (Package Not On Vehicle)
  • Inspired fellow leaders through positive peer-to-peer interactions, fostering a collaborative and empowering work environment conducive to achieving collective success.
  • Cultivate leadership excellence by training and developing WMS1’s Learning Ambassadors into proficient leaders amongst their peers and into WMS1’s first interim ASMs
  • Proactively monitored key performance metrics, analyzing data to pinpoint areas for enhancement and implementing strategic improvements to drive operational efficiency and effectiveness.

Branch Operations Leader

Cadence Bank
09.2022 - 05.2023
  • Manage and supervise all functions of the teller line, teller and vault cash balancing, and currency inventory
  • Influence a team of tellers to provide excellent customer service while upholding the regulations and standards of the bank
  • Perform quarterly audits on tellers and branch activities to ensure compliance with bank policies and federal mandates.
  • Manage branch proceedings in assistance and in the absence of the branch manager
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Backup Head Teller

Cadence Bank
05.2021 - 09.2022
  • With close attention to detail, stayed in compliance with bank policies and procedures to minimize bank loss
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Acted as a source of information tellers to provide excellent customer service and explain financial information to customers
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Assisted in ensuring procedures were followed to maintain quality control in the branch
  • Promoted bank services to customers who can benefit from a financial change

Teller

Cadence Bank
05.2018 - 05.2021
  • Referred customers to other banking departments for specialized services.
  • Assisted customers with banking needs and inquiries.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

BBA - Integrated Digital Marketing

Mississippi State University
Starkville
05.2021

Skills

  • Market Trend Analysis
  • Operations Analysis
  • Cultivating Productive Consumer Relationships
  • Administrative Operations
  • Motivational Leadership
  • Customer Needs Assessments
  • Time Management
  • Delegation

Certification

  • Hubspot Inbound
  • Hubspot Social Media
  • Hubspot Content Marketing
  • Google Adwords

Timeline

Area Manager

Amazon
05.2024 - Current

Assistant Manager of Operations

Amazon
05.2023 - Current

Branch Operations Leader

Cadence Bank
09.2022 - 05.2023

Backup Head Teller

Cadence Bank
05.2021 - 09.2022

Teller

Cadence Bank
05.2018 - 05.2021

BBA - Integrated Digital Marketing

Mississippi State University

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CHINAZA WASHINGTON