Chinco Wandaw
Yorktown,VA
Summary
Dynamic IT professional with hands-on experience in network troubleshooting, connectivity support, and fiber-optic cabling. Skilled in diagnosing and resolving network issues, configuring VPNs, and firewalls, and ensuring reliable service delivery. Strong foundation in cybersecurity practices, including risk assessment and malware response, with a proven ability to improve client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cybersecurity CO-OP
University of Maryland Global Campus
Adelphi, MD
10.2022 - 05.2024
- Set up and configured a personal lab with VirtualBox to simulate diverse network environments, and practice troubleshooting.
- Installed and tested fiber optic cabling; gained hands-on experience with cable termination, connectors, and verifying signal integrity.
- Configured TCP/IP, VPNs, and firewall settings to ensure reliable and secure network connectivity.
- Troubleshot login and authentication issues (Active Directory, shared drives, printers) by resetting passwords and verifying group policy settings.
- Provided technical support for network issues, including VPN access, DNS misconfigurations, and firewall/port-blocking problems.
- Used Wireshark and Splunk to monitor traffic and investigate suspicious activity, improving detection and response.
- Responded to malware alerts, and implemented corrective measures to restore system integrity.
- Conducted risk assessments and vulnerability checks, recommending improvements that reduced issues by 40%.
Administrative Assistant
Community Options
Havertown, Pennsylvania
03.2016 - 01.2019
- Implemented root cause analysis processes, reducing client complaints by 45%, and improving service quality.
- Coordinated scheduling and logistics for field staff and client meetings, ensuring efficient resource allocation.
- Prepared technical and operational reports to support internal teams and external client communications.
- Maintained accurate records and documentation, ensuring compliance with confidentiality and data integrity protocols.
- Supported onboarding/intake processes, gathering technical and customer information to streamline service setup.
- Provided frontline customer support via phone and email, resolving inquiries, and escalating technical issues as needed.
- Organized and tracked equipment and inventory, ensuring the availability of necessary resources for daily operations.
Education
Master of Science - Cyber Security
University of Maryland Global Campus
Hyattsville, MD03-2023
BBA - Business Administration
Strayer University
Media, PA06-2018
Skills
- Network troubleshooting and connectivity
- Fiber optic cabling (basic installation and troubleshooting)
- Tcp/ip, dns, and vpn configuration
- Firewall setup and port management
- Endpoint and network security support
- Incident response and issue escalation
- Documentation and root cause analysis
Certification
- CompTIA Security+ (SY0-701): 09/2024: Syracuse University's, D'Aniello Institute for Veterans and Military families (IVMF)
Accomplishments
- Active member of Phi Kappa Phi Honor Society.
Affiliations
Red Cross Volunteer | April – June 2025
- Assisted in the deployment and management of network updates and security patches, ensuring reliable connectivity for staff.
- Supported the identification and resolution of network vulnerabilities, improving system efficiency by 25%.
Timeline
Cybersecurity CO-OP
University of Maryland Global Campus
10.2022 - 05.2024
Administrative Assistant
Community Options
03.2016 - 01.2019
Master of Science - Cyber Security
University of Maryland Global Campus
BBA - Business Administration
Strayer University
Similar Profiles
NORA MONINE GRAVESNORA MONINE GRAVES
Regional Director at University of Maryland Global Campus, University of Maryland University College, UMUCRegional Director at University of Maryland Global Campus, University of Maryland University College, UMUC
Chandra SmithChandra Smith
Success Coach at University of Maryland Global CampusSuccess Coach at University of Maryland Global Campus
Heather MarshHeather Marsh
Academic Advisor at University of Maryland Global CampusAcademic Advisor at University of Maryland Global Campus
Christina AbibaChristina Abiba
Admissions Advisor at University Of Maryland Global CampusAdmissions Advisor at University Of Maryland Global Campus
Faith WinslowFaith Winslow
Oncology Data Specialist, ODS-C at Oncolog, IncOncology Data Specialist, ODS-C at Oncolog, Inc