Chinecherem Goodness Onukwuwe
Peachtree Corners,GA
Summary
Architect with over 10 years of experience in sustainable and energy-efficient design. Expertise in guiding project teams on space requirements and ensuring code compliance. Proven ability to gather technical specifications and enforce adherence to client needs. Strong background in customer service with skills in call management, problem resolution, and team training.
Overview
16
16
years of professional experience
Work History
Porch Home Assistant Team
Porch Group
Seattle, WA
08.2023 - 02.2024
- Assist with the coordination of all moving-related logistics.
- Schedule vetted professionals at fixed rates for common tasks, such as gutter cleaning and pressure washing.
- Manage and follow up on repairs and installations.
Senior Customer Service Representative
CCSI
Cuidad De Mexico, Mexico
03.2022 - 03.2023
- Restored customer satisfaction and loyalty by resolving concerns through effective communication skills.
- Resolved service issues by interfacing with customers and providers to identify root causes.
- Verified customer documentation using various databases and information sources for accuracy.
- Enhanced team performance through targeted training, mentoring, and performance improvement strategies.
- Maintained appointment schedules for service providers through a balanced approach.
- De-escalated conflicts using calm professionalism and advanced procedural knowledge.
- Delivered high-quality service by adhering to optimal procedures and implementing innovative solutions.
- Managed high call volume through efficient time management and call control techniques.
Customer representative
Alyeri print shop
Cuauhtémoc, Mexico
10.2021 - 03.2022
- Managed customer calls efficiently in fast-paced call center environment.
- Handled customer inquiries, payments and service requests.
- Built trusting relationship with customers to better understand needs.
- Addressed and resolved customer concerns and complaints.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Met personal, team and company goals in customer service environment.
- Anticipated needs and resolved problems to keep customers happy.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Collaborated across departments to resolve customer-related issues.
- Updated records with details of customer interactions and transactions.
- Solicited sales of new or additional services or products.
- Collaborated with internal departments to find resolutions and conduct further research on customer account.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Principal Architect
Scaled Homes Nigeria
Uyo, Nigeria
02.2016 - 01.2021
- Served clients by incorporating design ideas and offering knowledgeable suggestions to improve structures.
- Drafted and modified construction documents and specifications.
- Developed and negotiated contracts and fee proposals for assigned projects.
- Advised project teams on technical aspects of architectural design and construction.
- Participated in project budgeting and scheduling process.
- Created complete design packages, including structure specifications, estimated costs and construction requirements.
- Showcased designs to clients, developers and community interest groups with scale models.
- Prepared scale drawings and architectural designs, using computer-aided design and [Type] tools.
- Completed design blueprints with [Software], distributing sets to engineers and subcontractors.
- Met with clients to review and discuss architectural drawings.
- Controlled costs and maintained construction schedules by administering contracts.
- Integrated engineering elements into unified architectural designs.
- Planned layouts of structural architectural projects.
Graduate Architect, Head consulting team
Tangent Ltd
Owerri, Nigeria
02.2011 - 01.2016
- Provided architectural design and review of space requirements to accommodate efficiency needs and functionality requirements.
- Compiled bidding documents, blueprints and technical specifications.
- Served clients by incorporating design ideas and offering knowledgeable suggestions to improve structures.
- Prepared operating and maintenance manuals, studies, or reports.
- Prepared scale drawings and architectural designs, using computer-aided design and [Type] tools.
- Planned layouts of structural architectural projects.
- Directed activities of technicians engaged in preparing drawings or specification documents.
- Applied knowledge of building codes, standards and regulations to finalize designs.
- Completed onsite observations and project meetings throughout construction.
- Collaborated with engineers, interior designers and construction personnel to align project requirements and timelines.
Industrial Training Student
Ministry of Works and Housing
Mabushi, Nigeria
08.2008 - 01.2009
- Thrive at solving problems.
- Managed field installations, overseeing work of contractors and collaborating with architects and inspectors to address build issues.
- Optimized design plans by rigorously testing components and completed designs.
- Coordinated efficient handover from design development to production phases, providing detailed schematics, specifications and instructions to meet quality and performance targets.
- Organized and maintained IT resources for maximum performance.
Education
Higher National Diploma - Architecture
Federal Polytechnic Nekede
Owerri, Imo, NigeriaNational Diploma - Architecture
Federal Polytechnic Nekede
Owerri, Imo, NigeriaHigh School -
Our Lord's Shepherd Secondary School
Enugu, Enugu, NigeriaFirst School Leaving Certificate -
W.T.C Primary School
Enugu, Enugu, NigeriaSkills
- Attention to detail
- Creative
- Numerically skilled
- CAD-aided designs
- 3D
- Architectural design
- Building code compliance
- Budget development
- Team leadership
- Construction oversight
- Public relations
- Conflict management
- Documentation review
- Call control
- Escalation problem solving
- Order management
- Issue research
- Project management
- Microsoft Word
- Task prioritization
- Internet research
- Client relations
- Problem resolution
Languages
- English, Proficient (C2)
- Spanish, Intermediate (B1)
- Igbo, Proficient (C2)
Timeline
Porch Home Assistant Team
Porch Group
08.2023 - 02.2024
Senior Customer Service Representative
CCSI
03.2022 - 03.2023
Customer representative
Alyeri print shop
10.2021 - 03.2022
Principal Architect
Scaled Homes Nigeria
02.2016 - 01.2021
Graduate Architect, Head consulting team
Tangent Ltd
02.2011 - 01.2016
Industrial Training Student
Ministry of Works and Housing
08.2008 - 01.2009
Higher National Diploma - Architecture
Federal Polytechnic Nekede
National Diploma - Architecture
Federal Polytechnic Nekede
High School -
Our Lord's Shepherd Secondary School
First School Leaving Certificate -
W.T.C Primary School
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