Open To Work
CHINEDU SOPURUCHI MARVELLOUS
Work Preference
Summary
Customer-focused professional with remote telehealth experience supporting 50–100 patients daily in a high-volume U.S. healthcare environment. Experienced in handling inbound and outbound calls, resolving enquiries, coordinating appointments and referrals, conducting follow-ups, and maintaining accurate digital records. Proven ability to manage competing priorities across multiple platforms while maintaining clear communication, attention to detail, confidentiality, and a professional customer experience.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Telehealth Nurse
FIRST PATIENT ENGAGEMENT LIMITED
US, NC
06.2024 - 03.2026
- Managed interactions with 50–100 patients daily, balancing calls, follow-ups, care coordination, and documentation while maintaining responsive and professional service.
- Handled inbound and outbound calls, identified patient needs, and provided clear information, helping resolve enquiries efficiently and maintain positive patient interactions.
- Conducted outreach and follow-ups for Chronic Care Management and Remote Patient Monitoring, strengthening ongoing patient engagement and reducing gaps in follow-up.
- Coordinated appointments, referrals, and follow-up activities between patients and healthcare providers, helping patients access appropriate services in a timely manner.
- Reviewed patient concerns and information received during calls and escalated issues requiring further attention, supporting timely resolution by the appropriate team.
- Documented calls, interactions, requests, and follow-up activities accurately in eClinicalWorks, ensuring reliable records for continued service and communication.
- Managed multiple workflows using eClinicalWorks, Microsoft Excel, and other digital platforms, maintaining accuracy and productivity while handling competing tasks.
Clinical Nurse
FAJIP HOSPITAL
Mushin, Lagos
08.2023 - 06.2024
- Supported more than 200 patients throughout employment, responding to individual needs while maintaining professional and empathetic communication.
- Addressed patient and family questions and concerns, improving understanding of treatment instructions and supporting a positive care experience.
- Coordinated patient information and care activities with healthcare professionals, supporting efficient communication and continuity of service.
- Maintained accurate patient records and handover information, ensuring relevant information was available for ongoing care.
Classroom Teacher
ALL NATIONS INTERNATIONAL SCHOOL
Abidjan , Côte d'Ivoire
09.2022 - 07.2023
- Communicated with students, parents, and colleagues to address questions, provide guidance, and support effective resolution of concerns.
- Managed multiple responsibilities and records simultaneously, strengthening organization, time management, and attention to detail.
Contract Clinical Nurse
INFECTIOUS DISEASE ISOLATION CENTER (IDH), YABA
Mainland , Lagos
08.2021 - 11.2021
- Supported more than 100 patients within a 50-bed ward, maintaining professional communication and responsive support in a demanding environment.
- Documented patient information and communicated relevant updates to the healthcare team, supporting accurate information flow and continuity of care.
Education
Bachelor of Nursing Science - undefined
Ahmadu Bello University
Zaria01-2026
Registered Nurse - undefined
College of Nursing Science
Amachara, Abia State01-2020
Skills
Customer Service
Inbound & Outbound Calls
Customer Enquiry Resolution
Verbal & Written Communication
Active Listening
Follow-Up & Coordination
Documentation & Data Entry
Problem Solving
Multitasking
Microsoft Excel
EMR Systems
Remote Work
Microsoft Word
EClinicalWorks
Electronic Medical Records
Google Workspace
Digital Communication Platforms
Certification
Certified Telehealth Nurse, HIPAA & Omnibus Rule Compliance Training, Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS)
Timeline
Telehealth Nurse
FIRST PATIENT ENGAGEMENT LIMITED
06.2024 - 03.2026
Clinical Nurse
FAJIP HOSPITAL
08.2023 - 06.2024
Classroom Teacher
ALL NATIONS INTERNATIONAL SCHOOL
09.2022 - 07.2023
Contract Clinical Nurse
INFECTIOUS DISEASE ISOLATION CENTER (IDH), YABA
08.2021 - 11.2021
Registered Nurse - undefined
College of Nursing Science
Bachelor of Nursing Science - undefined
Ahmadu Bello University