CHINEDU UMELO
Drexel Hill,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Manager
Orange Collar
03.2015 - 07.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Cashier
First Bank
05.2009 - 01.2015
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Streamlined the checkout process for faster service and improved customer experience.
Education
Diploma - Cybersecurity: Commercial, Government & Security+
Crest Consulting Group
12.2023
Bachelor of Technology - Agricultural Economics
Federal University of Science And Technology
Owerri, Imo, Nigeria11.2008
Skills
- Network Security
- Security Clearance
- NIST Framework
- Vulnerability Assessment
- Assess Management
- Operating System Administration
- Staff Development
- Operations Management
- Expense Tracking
- Policy Implementation
Timeline
Manager
Orange Collar
03.2015 - 07.2023
Customer Service Cashier
First Bank
05.2009 - 01.2015
Diploma - Cybersecurity: Commercial, Government & Security+
Crest Consulting Group
Bachelor of Technology - Agricultural Economics
Federal University of Science And Technology
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