Chinedu Ekweozoh
Operations Manager
Baltimore,MD
Summary
Seasoned Operations Manager and talented leader with over 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Manager
Vulcan ITW
12.2021 - Current
- Supervised 120 operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Supply Chain GOVAX Operations Lead
Maryland Department of Health
05.2021 - 12.2021
- Supervised supply chain process that administered 5,550 daily doses.
- Recognized for developing Site Demobilization Plan which completed ahead of schedule and under budget.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
Business Owner
PC4MeOnline LLC
01.2012 - 06.2021
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Math Educator
DC Public Charter School, DC Charter School
08.2017 - 06.2020
- Awarded severally for Education Excellence and Professional Development.
- Pioneered school-wide technology integration during COVID.
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Implemented peer tutoring system to enhance comprehensive understanding of math techniques and increase student test scores.
- Developed new courses and selected curriculum to fill course gaps for students pursuing degrees in mathematics.
Director of Front Office Operations
Courtyard By Marriott
07.2008 - 12.2011
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Monitored customer service trends and provided insights to management team for further improvement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Master of Science - Industrial Management
12.2024
MBA - Corporate Finance
12.2015
Bachelor of Science - Premedicine
08.2010
MERP - Medical Education Review Program
08.2011
- Relevant Coursework: Medical Anatomy, Medical Histology, Molecular Biology, Medical Biochemistry, Medical Microbiology, Immunology, Physiology & Biophysis.
No Degree - Financial Analysis And Reports
07.2018
- Relevant Coursework: SAP & Finance.
Project Management Professional - Project Management
03.2023
Skills
- Operations Oversight
- Resource Coordination
- Leadership
- Management
- High-Pressure Environments
- Continuous Improvements
- Goal Attainment
- Business Administration
- Lean and Waste Elimination
- Cross-Functional Communication
- Business Intelligence
- Systems Implementations
- Process Improvement Strategies
- Project Management
- SAP Expertise
- Interpersonal Communications
- Budgeting and Cost Control
- Complex Problems Analysis
- Complex Problems Analysis
- Recruiting and Hiring
- Solution Development
Languages
Latin
Limited Working
French
Limited Working
PROFILE @TALENTPLUS
Analytical: Logical and efficient, process-oriented, and problem solver.
Common Sense: Intuition and Wisdom enable good, quick decisions.
Direction: Ability to offer guidance and convey the message to others.
Service: A natural desire to help and serve others with delight.
Adaptability: An ability to juggle priorities and adapt one’s approach.
“Your Talent Creates Excellence”
Timeline
Operations Manager - Vulcan ITW
12.2021 - Current
Supply Chain GOVAX Operations Lead - Maryland Department of Health
05.2021 - 12.2021
Math Educator - DC Public Charter School, DC Charter School
08.2017 - 06.2020
Business Owner - PC4MeOnline LLC
01.2012 - 06.2021
Director of Front Office Operations - Courtyard By Marriott
07.2008 - 12.2011
Southeast Missouri State University - Master of Science, Industrial Management
Davenport University - MBA, Corporate Finance
University of The District of Columbia - Bachelor of Science, Premedicine
Ross Medical University - MERP , Medical Education Review Program
Johns Hopkins University - No Degree, Financial Analysis And Reports
SimpliLearn - Project Management Professional , Project Management
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