Elmer Vidaña
Corona,CA
Summary
Logistics and supply chain bilingual professional with over sixteen years experience in accounting, healthcare, supply chain, business, operations management and customer relationship management. I am looking to expand my career in Business Administration, and Logistics or Supply Chain Operations.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Knowledgeable Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, Warehousing Operations
Estes Forwarding Worldwide
01.2022 - Current
- Accountable for all fiscal and operational functions within the building. Responsible for leading, directing and managing operations and sales to ensure a consistently high level of service, quality, and customer satisfaction.
- Accountable for maintaining profitable, cost-efficient operations, guiding, and supporting all sales efforts and compliance with all company policies and procedures as well as any regulatory guidelines.
- Lead, direct, and manage site operations to ensure maximum profitability and superior customer service. Manage location and company resources to facilitate quality and efficient operations.
- Establish and maintain positive, productive customer relations while managing daily resolution of issues. Establish and continuously improve processes to ensure excellent customer relations.
- Review and evaluate location P&L performance and continually adjust short- and long-term goals to maintain profitability at or above company expectations.
- Function semi-autonomously and position directly/indirectly supervises 6-60 employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Head of Account Management
American Chung Nam, ADP Express LLC
01.2018 - 01.2022
- Set sales targets and specific performance metrics that align with business strategies.
- Supervise and support Customer Service Representatives, Account managers, and dispatch representatives to ensure daily operations. Managed business portfolios for key accounts.
- Manage daily staffing, port operations, warehouse, inventory, cross border, and transportation operations. Implemented automated fleet strategy as needed.
- Manage Key performance indicators, System operation procedures, Profit and loss statements reports, and SWOTT analysis for business needs, customer and carrier retention reports.
- Negotiated full, less-than, truckloads, intermodal freight contracts, and overseas operations, with vendors for delivery of products, plus storage necessities for transportation operations.
- Performed supply chain analysis and allocated transportation equipment based on present and future business needs. Involved in building and maintaining vendor relationships.
- Increased territory operations by 25%, and overall, $6.4 million annually.
National Account Manager
NFI Logistics and Supply Chain
01.2014 - 01.2018
- Implemented contracts with vendors for delivery of products, plus storage necessities for transportation operations.
- Managed and mentored customer account managers and account coordinators related to management of key accounts.
- Ensured Standard Operating Procedures were utilized and updated.
- Assisted with Electronic Data Interchange (EDI) implementations.
- Strategically flourished NFI wallet shared with customers through diversity, warehousing, distribution, supply chain management, and transportation.
- Executed new brokerage operations and managed growth of $2.2 million portfolio.
Logistics Specialist
Staples Fulfillment Center
01.2006 - 01.2010
- Oversaw life cycle of products, such as preparation, shipping and receiving.
- Managed Warehouse Management System (WMS) to ensure proper load entry, tracking, loading and dispatch.
- Managed internal Quality Management System (QMS) for daily orders.
- Strengthen productivity efforts, contributed to $24 billion annual revenue.
Education
MBA - Business Administration
University of Phoenix
Phoenix, AZ03-2010
Bachelor of Arts - Business Administration
University of Phoenix
Phoenix, Arizona08.2008
Skills
- Goal-oriented, operations management, business management, account management, logistics, supply chain management, customer relationship management, bilingual, business development, and project management
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Strategic planning
- Operations management
- Project management
- Business administration
- Employee development
Certification
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Artificial Intelligence (AI) and Machine Learning
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy participating in yoga for overall physical and mental well-being
- Gym Workouts
Timeline
Manager, Warehousing Operations
Estes Forwarding Worldwide
01.2022 - Current
Head of Account Management
American Chung Nam, ADP Express LLC
01.2018 - 01.2022
National Account Manager
NFI Logistics and Supply Chain
01.2014 - 01.2018
Logistics Specialist
Staples Fulfillment Center
01.2006 - 01.2010
MBA - Business Administration
University of Phoenix
Bachelor of Arts - Business Administration
University of Phoenix
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