Chinenye Brandes
Richmond,VA
Summary
Dynamic healthcare professional with a proven track record at VCU Health, excelling in customer support and patient advocacy. Skilled in first-call resolution and empathetic communication, I enhanced patient satisfaction and streamlined appointment scheduling processes. Committed to service excellence and HIPAA compliance, I thrive in high-pressure environments, ensuring efficient care coordination.
Overview
9
9
years of professional experience
Work History
Healthcare Customer Service Representative
VCU Health
01.2024 - 09.2025
- Provided exceptional customer support for healthcare inquiries and issues, enhancing patient satisfaction.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Customer Service Representative
TransCore
02.2021 - 12.2023
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed account issues, providing timely solutions to enhance customer experience.
- Trained new team members on best practices and company policies for improved service delivery.
- Collaborated with cross-functional teams to streamline processes and reduce response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Care Coordinator
Aquarius Home Care
02.2017 - 11.2020
- Assisted patients with scheduling appointments and managing follow-up care.
- Coordinated communication between medical staff and patients to streamline care processes.
- Maintained patient records using electronic health record (EHR) systems for accuracy and compliance.
- Learned and implemented office procedures to ensure efficient patient flow and operations.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Education
Certificate - Retail Management
Alison
High School Diploma -
Model Comprehensive Secondary School
04-2015
Skills
- Customer support
- Patient advocacy
- First-call resolution
- Empathetic communication
- Appointment scheduling
- Process optimization
- High-pressure performance
- HIPAA compliance
- Workflow efficiency
- Service excellence standards
- Follow-up skills
- Call center experience
- Healthcare industry
- Empathy and patience
- Phone and email etiquette
- Registration and admissions
- Post-discharge care coordination
Languages
English
Professional Working
Timeline
Healthcare Customer Service Representative
VCU Health
01.2024 - 09.2025
Customer Service Representative
TransCore
02.2021 - 12.2023
Patient Care Coordinator
Aquarius Home Care
02.2017 - 11.2020
Certificate - Retail Management
Alison
High School Diploma -
Model Comprehensive Secondary School