Hiking, editing videos, video games and guitars
Chingiz Turekeshev
IT Project Manager
Tbilisi
Summary
Motivated Project Manager with 2 and half years of experience controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time according to roadmap. Considerable client-facing project experience has driven commitment to customer satisfaction rate.
Currently working on company's general mobile app with 1M+ downloads.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
IT Project Manager
Skyeng
Nicosia
12.2020 - Current
- Lead strategic projects (10-12 development teams involved) such integration of new products to company's ecosystem known as Skysmart (https://skysmart.ru/): chess, russian language, physics, social science, chemistry, computer courses and computer courses in groups (thousands of active users in each product);
- Worked alongside architects and analytics to integrate the "Kodium school" and migrate thousands of clients to our CRM;
- Managed software engineering processes in mobile team from requirements collection to release, implemented and facilitated agile ceremonies;
- Conducted several user research interviews ( custdev ) to optimize feature set, which improved NPS and CSI by XX%;
Mentor of Technical Support
Skyeng
Nicosia
03.2019 - 12.2020
- Created a general training plan called "Training Book" with 10 day training and adaptation instruction for mentors, which increased eNPS by 18%;
- Participated in creation of "Tone of Voice" project, which improved clients satisfactory ( CSAT ) by 20% in 3 month;
- Implemented script instructions that was made in HyperScript to reduce customer's average handling time ( AHT );
- Conducted more than 10 successful training courses in technical support.
Technical Support Specialist
Skyeng
Nicosia
10.2018 - 03.2019
- Worked on incoming requests from customers and employees via inner CRM systems and VoIP. Also worked in Omnidesk and Usedesk platforms;
- Solved dozens of technical problems through TeamViewer on customer's devices;
- Tested general platform and compiled more than 50 bug reports using Jira.
Education
Bachelor's Degree - Telecommunications
Almaty University of Power Engineering And Telecom
Almaty, Kazakhstan 09.2013 - 05.2017
Master's Degree - Radio, Television And Electronic Communications
Samara State Aerospace University
Samara, Russia 09.2017 - 05.2019
Skills
Project planning and development
Jira
Agile Project Management
Scrum\Kanban
User Story Mapping
UX Research
Employee Training
Certification
ICAgile Certified Professional
Interests
Timeline
ICAgile Certified Professional
03-2022
IT Project Manager
Skyeng
12.2020 - Current
Mentor of Technical Support
Skyeng
03.2019 - 12.2020
Technical Support Specialist
Skyeng
10.2018 - 03.2019
Master's Degree - Radio, Television And Electronic Communications
Samara State Aerospace University
09.2017 - 05.2019
Bachelor's Degree - Telecommunications
Almaty University of Power Engineering And Telecom
09.2013 - 05.2017