Chinmaya Nayak
Hopkinton,United States
Summary
Global Client Partner and Practice Leader with 20+ years of experience driving strategic account growth across the US, UK, and India, with the last 5 years focused on Healthcare and Life Sciences in the North American market. Currently lead key US Healthcare accounts while also serving as Global Practice Leader for Payers & Providers, owning account strategy, revenue growth, pipeline development, and executive client relationships. Strong track record in consultative selling, account mining, and go-to-market execution, with experience expanding multi-million-dollar enterprise accounts and leading multidisciplinary global teams in complex, matrixed environments. Known for building trusted C-suite relationships and aligning technology-led transformation initiatives with business priorities to deliver long-term client value.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Director
Nagarro Inc.
10.2021 - Current
- Strategic Account Leadership & Client Growth
- Serve as Client Partner for key Life Sciences and Healthcare accounts in the US, owning executive relationships, multi-year account strategy, and long-term client value realization
- Manage and grow multi-million-dollar strategic accounts with full P&L responsibility, consistently driving double-digit revenue growth and improved account penetration
- Act as a trusted advisor to C-suite and senior stakeholders, aligning digital, AI, and healthcare transformation initiatives with evolving business priorities
- Sales Origination, Pipeline & Market Expansion
- Drive deal origination, qualification, and pursuit strategy for complex, multi-service healthcare engagements across North America
- Expanded key accounts by 30%+ through consultative selling, account mining, and solution-led engagement models
- Build and maintain a strong pipeline through proactive client engagement, GTM initiatives, and cross-functional collaboration with solution, delivery, and pre-sales teams
- Global Practice Leadership – Payers & Providers (Healthcare)
- Lead the global Payers & Providers Line of Business, defining GTM strategy, market positioning, and growth priorities across hospitals, health systems, and payer organizations
- Shape industry-focused offerings across digital health, data, AI, and platform-led transformation aligned to healthcare market needs
- Collaborate with global leadership and practice heads to align capabilities, investments, and strategic pursuits with high-growth healthcare opportunities
- Cross-Functional Orchestration in a Matrix Organization
- Orchestrate multidisciplinary global teams across sales, consulting, delivery, and solutions to deliver integrated, high-value client outcomes
- Operate effectively in a highly matrixed environment, balancing client priorities, internal stakeholders, and commercial objectives
- Strengthen brand positioning within strategic accounts through executive engagement, thought leadership, and value-driven delivery excellence
- Innovation & Strategic Initiatives
- Championed AI-led and digital health initiatives within the Healthcare and Life Sciences Business Unit to support innovation-led client conversations and differentiated positioning
- Contributed to strategic investment decisions and growth initiatives, enhancing market positioning in the Healthcare and Life Sciences sector
Client Engagement Leader – Strategic Account (North America)
Wipro Technologies
03.2017 - 09.2021
- Owned a $35M+ portfolio for a strategic North America account, managing client engagement, governance, and performance across global teams of 500+ members
- Acted as a primary client-facing leader, working closely with senior stakeholders to ensure stable delivery, strong governance, and long-term account continuity
- Identified and pursued account growth opportunities, contributing to ~30% revenue increase through upselling and cross-functional solution discussions
- Facilitated Quarterly Business Reviews (QBRs) and governance meetings with client leadership to review performance, risks, and growth opportunities
- Participated in deal discussions and client negotiations, balancing delivery commitments with commercial priorities
- Worked closely with sales, delivery, and operations teams to ensure aligned execution across large enterprise programs
- Built strong client relationships through regular engagement, transparency, and consistent delivery performance
- Contributed to internal digital transformation initiatives as part of the global Digital Squad
- Oversaw large-scale SAP upgrades and data center consolidation programs with minimal disruption to business operations
- Initiated and drove a client modernization program in collaboration with Salesforce, recognized with the Salesforce Innovation Award (2020) for Wipro
Senior Program Manager – Global Delivery (USA)
Wipro Technologies
01.2014 - 01.2016
- Managed end-to-end delivery of global enterprise programs for North America clients across development, support, and data migration initiatives
- Worked closely with client stakeholders to ensure program stability, governance, and consistent service performance
- Supported revenue realization through tracking RFPs, change requests, and run-the-business activities in coordination with finance and account teams
- Facilitated structured governance, risk management, and stakeholder communication across distributed teams
- Led transition and cutover planning for enterprise programs, ensuring smooth execution and minimal business disruption
Delivery Manager – Enterprise Programs (India)
Wipro Technologies
01.2012 - 01.2014
- Led enterprise transformation initiatives including SAP IS-U implementation and large-scale system programs
- Managed cross-functional teams across business and technical functions to ensure timely delivery of complex engagements
- Contributed to program planning, resource ramp-up, and delivery governance for multi-stakeholder enterprise projects
- Coordinated closely with development and transition teams to establish long-term support roadmaps and operational continuity
Service Delivery Manager (United Kingdom)
Wipro Technologies
01.2008 - 01.2012
- Managed service delivery and client operations for UK-based engagements, ensuring SLA adherence and operational stability
- Worked closely with client stakeholders to maintain service quality, governance transparency, and performance tracking
- Supported incident, problem management, and service improvement initiatives to enhance operational reliability
Education
Postgraduate Program - Artificial Intelligence And Machine Learning
Texas McCombs School of Business
Austin, TX02-2026
B.Tech - Instrumentation and Electronics
College of Engineering And Technologies
Bhubaneshwar01-2001
Higher Secondary Education - Science
B.J.B. College
Bhubaneshwar01-1996
Skills
- Strategic Account Management
- Client Growth & Account Mining
- C-Suite & Executive Stakeholder Engagement
- Go-to-Market (GTM) Strategy & Pipeline Development
- P&L Ownership & Commercial Governance
- Consultative Selling
- Multidisciplinary Team Leadership
- Matrix Organization Leadership
- Healthcare & Life Sciences (Payers & Providers)
- Digital Transformation & Enterprise Programs
- Commercial Negotiations & Client Governance
Certification
- ITIL V3
- CSM
- SAFe
- AWS CCP
- PGMP
Languages
English
Full Professional
Hindi
Professional Working
DETAILS
Location: Hopkinton, MA, United States
Timeline
Senior Director
Nagarro Inc.
10.2021 - Current
Client Engagement Leader – Strategic Account (North America)
Wipro Technologies
03.2017 - 09.2021
Senior Program Manager – Global Delivery (USA)
Wipro Technologies
01.2014 - 01.2016
Delivery Manager – Enterprise Programs (India)
Wipro Technologies
01.2012 - 01.2014
Service Delivery Manager (United Kingdom)
Wipro Technologies
01.2008 - 01.2012
Higher Secondary Education - Science
B.J.B. College
Postgraduate Program - Artificial Intelligence And Machine Learning
Texas McCombs School of Business
B.Tech - Instrumentation and Electronics
College of Engineering And Technologies