Chinna King
Kingsport,TN
Summary
Reliable remote and motivated professional with strong communication, organization, and time-management skills. Experienced in working independently, meeting deadlines with a strict 24-hour turnaround, and providing excellent customer service for well over 8 years. Seeking a remote position where I can contribute my skills, learn new ones, and deliver consistent, high-quality results.
Overview
1
1
Language
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Quality Assurance Specialist (Hybrid)
Casella Waste Services
Northampton, Pennsylvania
10.2024 - Current
- Coordinate virtual agent and manager meetings weekly to assist with quality adherence via Microsoft Teams.
- Manage over 85 incoming customer calls and provide the highest level of professionalism and knowledgeable service to every customer.
- Work independently in a hybrid environment while consistently meeting deadlines and performance goals within a strict 24-hour turnaround window.
Restaurant Manager
Wendy's
Allentown, Pennsylvania
12.2023 - 09.2024
- Trained 10 staff members in customer service and food safety procedures.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control with a 10% decrease in cost and waste.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and staff.
Customer Service Representative (Remote)
Discover Financial Services
11.2022 - 04.2023
- Managed over 75 incoming customer calls and inquiries efficiently and effectively in a remote environment.
- Resolved over 150 complex customer complaints each month maintaining customer satisfaction scores at 98%.
- Maintained high levels of professionalism while interacting with customers via phone, chat, and email.
Education
Associate of Science - Medical Billing & Coding
Blue Cliff College
Lafayette, LA 09.2013 - 01.2015
Orange High School
Orange, NJSkills
- Quality assurance
- Technical Skills
- Independent problem-solving
- Time management
- Customer service
- Verbal and written communication
- Self-motivation
Languages
English
Professional
Accomplishments
- Promoted from Customer Service Representative to Quality Assurance Representative within 7 months based on strong performance and reliability.
Timeline
Quality Assurance Specialist (Hybrid)
Casella Waste Services
10.2024 - Current
Restaurant Manager
Wendy's
12.2023 - 09.2024
Customer Service Representative (Remote)
Discover Financial Services
11.2022 - 04.2023
Associate of Science - Medical Billing & Coding
Blue Cliff College
09.2013 - 01.2015
Orange High School