CHINNAM SESHAGIRI RAO
Fremont,CA
Summary
Senior software engineer with extensive experience at Salesforce, specializing in Apex development and Salesforce integration. Demonstrated ability to optimize code performance and enhance system efficiency through automation. Skilled in technical documentation and agile methodologies, fostering collaboration to deliver effective solutions that align with business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Engineer
Salesforce
07.2025 - Current
- Monitored ticketing system queues to ensure timely responses to incoming customer requests, enhancing customer satisfaction.
- Managed ticketing system to prioritize and resolve customer support requests, improving response times.
- Streamlined support processes by integrating automation tools, reducing manual effort and increasing throughput.
- Analyzed user feedback to identify recurring issues and recommend effective solutions.
- Collaborated with developers to address and resolve persistent faults in applications.
- Conducted thorough analysis of system logs for potential performance or security issues.
- Facilitated root cause analysis of technical problems, implementing corrective actions promptly.
- Developed and maintained detailed documentation for troubleshooting and system configurations.
Senior Salesforce Developer
Altimetrik India Pvt Ltd
08.2024 - 07.2025
- Developed, tested, and deployed Apex classes, triggers, Visualforce pages, Lightning components, and batch processes on Salesforce platform.
- Optimized code performance by introducing bulkification techniques in Apex classes and triggers.
- Reviewed code and refactored codebase to improve performance and scalability.
- Analyzed system architecture and implemented best practices for improved scalability.
- Debugged production issues for Apex classes, triggers, and other Salesforce components to ensure system reliability.
- Integrated Pearson system via REST APIs for seamless data exchange.
- Participated in agile ceremonies, contributing to sprint planning and retrospectives.
- Executed operational tasks to maintain workflow efficiency.
Salesforce Developer
Altimetrik India Pvt Ltd
09.2022 - 07.2024
- Build Lightning Web Components to be used in Experience Sites and use Salesforce CMS to reuse the content in the site.
- Identify, enable, and modify the Experience Site template & theme based on the criteria.
- Developed custom shopping cart functionality using custom objects to enhance user experience.
- Managed implementation of Person Accounts and AccountContactRelationship objects to streamline data relationships.
- Conducted POC activities for Experience Cloud, D2C Commerce, B2B Commerce Cloud solutions, CMS, and CyberSource Payment Gateway to evaluate integration capabilities.
- Implemented separation of logic patterns in Apex Classes via FFLIB Framework.
- Implemented the custom solutions using Platform Events, Custom Metadata, Custom Labels for Localization.
- Working on the integration with Trailblazer and DocuSign using REST API.
- Built the Apex Classes and LWC Components using VS Code and GitHub for Version Control.
Salesforce Consultant
Genpact India Pvt Ltd
01.2022 - 08.2022
- Configured technical components and documented processes for Salesforce cloud implementation to ensure smooth deployment.
- Customized applications using Apex classes, Visualforce pages, and process builder for tailored solutions.
- Executed deployment of Salesforce components using ANT tool and change sets to facilitate updates and enhancements.
- Troubleshot incidents, identified root causes, and resolved issues within SLA timelines.
- Acknowledged and tracked production incidents logged by support helpdesk to maintain adherence to service level agreements.
- Enhanced reporting application performance through continuous optimization efforts.
- Employed agile processes to adapt Salesforce capabilities to rapidly evolving business needs across departments.
- Designed and developed robust CRM applications for data governance and metadata management initiatives.
Salesforce Developer
Accenture Solutions Pvt Ltd
05.2019 - 12.2021
- Configured technical components for Salesforce Cloud implementation, facilitating seamless integration and thorough documentation.
- Customized applications using Apex classes, triggers, and Lightning Web Components to meet business needs.
- Built Lightning Web Components for Experience Sites and utilized Salesforce CMS for content reuse.
- Migrated large volumes of external data onto Salesforce.com utilizing Apex Data Loader.
- Identified and modified Experience Site templates and themes based on specified criteria.
- Optimized reporting application performance to enhance user experience.
- Designed and developed CRM applications enhancing data governance and metadata management initiatives.
Application Development Associate
Accenture Solutions Pvt Ltd
02.2018 - 05.2019
- Supported more than 15 web applications which are mission-critical and require high availability.
- Handled critical incidents and resolved issues within SLA.
- Analyzed client-reported issues and implemented fixes promptly.
- Understanding the client requirements and functionality of the system.
- Analyzing and documenting the root cause and possible solution for the production issues.
- Work on operations and maintenance-driven coding projects.
- Attended daily standup meetings to communicate project status.
Education
Bachelor of Technology -
RVR&JC College of Engineering
Guntur05-2017
Skills
- Apex development and Visualforce pages
- Lightning web components and Aura components
- REST API implementation
- Salesforce administration
- Unit testing and debugging
- Code optimization
- DevOps practices
- Agile methodology
- Technical documentation
Certification
Platform Administrator
Platform App Builder
Platform Advance Administrator
Platform Developer - I
Platform Developer II
AI Associate
Data Cloud Consultant
Agentforce Specialist
Platform App Builder
Platform Advance Administrator
Platform Developer - I
Platform Developer II
AI Associate
Data Cloud Consultant
Agentforce Specialist
Technology Stack
Core Java, C, C++, Apex, Apex Classes, Workflows, Test Cases, Triggers, Apex Data Loader, Force.com, JavaScript, HTML, HTML5, XML, Visual Force page, Oracle, Postman, Workbench, Rest, SOAP
Timeline
Senior Engineer
Salesforce
07.2025 - Current
Senior Salesforce Developer
Altimetrik India Pvt Ltd
08.2024 - 07.2025
Salesforce Developer
Altimetrik India Pvt Ltd
09.2022 - 07.2024
Salesforce Consultant
Genpact India Pvt Ltd
01.2022 - 08.2022
Salesforce Developer
Accenture Solutions Pvt Ltd
05.2019 - 12.2021
Application Development Associate
Accenture Solutions Pvt Ltd
02.2018 - 05.2019
Bachelor of Technology -
RVR&JC College of Engineering