CHINNEL KELLY
Brooklyn,New York
Summary
Customer-focused professional experienced in customer service, shipping, and logistics. Communicates effectively with clients, manages daily operations, and resolves issues while delivering friendly service. Strong team player with interpersonal and organizational skills, eager to contribute to organizational success and pursue professional growth.
Overview
9
9
years of professional experience
Work History
Customer & Shipping Service Representative
DHL Express
Brooklyn New York
12.2022 - Current
- Managed customer inquiries and resolved issues to enhance service satisfaction.
- Coordinated shipment tracking and delivery updates using DHL Express systems.
- Prepares, packages, and tracks outgoing products to ensure they reach customers on time and in good condition.
- Inspect goods and maintain clean ,safe and organized workspace.
Customer Service Representative
Prestige Eye Care
Brooklyn New York
03.2023 - 10.2023
- Managed customer inquiries, ensuring accurate information delivery and timely resolution of issues.
- Trained new staff on customer service protocols and software systems, fostering a cohesive work environment.
- Collaborated with team members to streamline appointment scheduling process, improving overall efficiency.
- Assisted in maintaining patient records using electronic health record systems to enhance data accuracy.
Laundry Attendant
Go Easy Laundromat
Brooklyn New York
06.2022 - 09.2022
- Operated washers and dryers efficiently to ensure timely processing of laundry orders.
- Monitored equipment performance, identifying issues for prompt resolution and maintenance.
- Maintained cleanliness and organization of work area, enhancing overall customer experience.
- Assisted customers with machine operations, fostering a supportive environment.
Trainee Personal Lines Motor Broker
Thwaites Finson Sharp Insurance Brokers
Kingston Jamaica
07.2018 - 12.2020
- Monitored expiration dates and adjusted coverage based on life events.
- Quote Comparison: Shopping around with multiple insurance carriers to compare prices, policy features, and exclusions.
- Needs Assessment: Reviewing a driver's history, vehicle type, driving record, and budget to determine the right coverage limits and deductibles
- Application Processing: Helping clients fill out paperwork, gather required documents, and submit applications to the chosen carrier.
Receptionist
Mayfair Hotel
Kingston Jamaica
07.2017 - 03.2018
- Greeted and welcomed guests, ensuring a positive first impression of hotel services.
- Assisted with check-in and check-out processes, enhancing guest satisfaction through attentive service.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Maintained organized front desk area, ensuring all materials were readily available for guests and staff.
Education
Certified Customer Communication Practitioner - Customer Service
Customer Service Institute of America
Chicago, IL09-2026
Certified Customer Service Experience Professional -
Customer Service Institute of America
Chicago, IL02-2023
High School Diploma -
Holy ChildHood High School
St Andrew Jamica07-2012
Skills
- Microsoft Office
- Excellent Problem Solving Skills and Team Building
- Customer support
- Customer relations
- Excellent oral and written skills
- Conflict Resolution
Timeline
Customer Service Representative
Prestige Eye Care
03.2023 - 10.2023
Customer & Shipping Service Representative
DHL Express
12.2022 - Current
Laundry Attendant
Go Easy Laundromat
06.2022 - 09.2022
Trainee Personal Lines Motor Broker
Thwaites Finson Sharp Insurance Brokers
07.2018 - 12.2020
Receptionist
Mayfair Hotel
07.2017 - 03.2018
Certified Customer Communication Practitioner - Customer Service
Customer Service Institute of America
Certified Customer Service Experience Professional -
Customer Service Institute of America
High School Diploma -
Holy ChildHood High School