Tiffany Hopkins
Cincinnati,Ohio
Summary
Detail-oriented professional with over 20 years of experience in chat and email support, administrative tasks, and data entry. Proven ability to adapt quickly to new challenges and master new skills independently. Strong work ethic and exceptional interpersonal skills enhance team collaboration and client satisfaction.
Overview
21
21
years of professional experience
Work History
Customer Account Representative - Shipping
Cornerstone Brands Inc
Cincinnati, OH
04.2013 - Current
- Coordinated the scheduling and routing of shipments to ensure timely delivery.
- Communicated effectively with drivers, suppliers, and customers to resolve issues and provide updates.
- Maintained accurate records of shipments and inventory levels.
- Developed strategies to improve customer satisfaction levels.
Chat/Email Representative
Axcess Financial
01.2006 - 05.2011
- Responded promptly and professionally to customer inquiries through chat and email channels.
- Executed advanced technical troubleshooting for software and hardware problems.
- Resolved customer inquiries swiftly, ensuring optimal service delivery.
Human Resources Administrative Assistant
Gospel Light Publications
CINCINNATI, OH
01.2004 - 11.2005
- Supported human resources and management teams in various administrative functions.
- Maintained and updated employee records for accuracy and compliance.
- Prepared and organized essential documents for HR processes.
- Responded to internal and external inquiries related to HR matters.
Education
High School Diploma -
Hughes Center
Cincinnati, OhioSkills
- Customer service
- Administrative support
- Chat and email support
- Data entry
- Microsoft Office
- Microsoft Excel
- Shipping support
- Problem resolution
References
Available upon request
Timeline
Customer Account Representative - Shipping
Cornerstone Brands Inc
04.2013 - Current
Chat/Email Representative
Axcess Financial
01.2006 - 05.2011
Human Resources Administrative Assistant
Gospel Light Publications
01.2004 - 11.2005
High School Diploma -
Hughes Center
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