Chinny Okeke
Castleton,VT
Summary
Motivated student completing a Computer Information Systems degree. Supports team administrative, project coordination, design and programming needs. School projects included optimizing programs, validating code, web design, virtualization, Active Directory and simple game creation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student IT Techincian/Computer Helpdesk Technician
Castleton University
03.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware and granted system permissions to new employees.
- Managed high levels of call flow and responded to Software technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science - Computer Information Systems
Vermont State University @ Castleton
Castleton, VT08.2025
Skills
- Helpdesk Operations
- Software Configuration
- Application Support
- Mobile Device Management
- Windows 10
- Python Programming certified
- HTML/CSS Programming
- Java Programming
- Apple OS
- SQL Programming
- Experience with GitHub
Certification
- Python Programming, ApTech Limited - 2021
Timeline
Student IT Techincian/Computer Helpdesk Technician
Castleton University
03.2022 - Current
Bachelor of Science - Computer Information Systems
Vermont State University @ Castleton
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