Summary
Overview
Work History
Skills
Certification
Work Availability
Quote
Timeline
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Chinonye Mbaeyi

Richmond,United States

Summary

Reliable Sortation Associate with 1 year experience in production-driven settings. Strong background in customer service, workflow optimization and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step [Job Title]. Hardworking and reliable customer service representative with strong ability in retail. Offering Taking responsibility and clear communication skills. Highly organized, proactive and punctual with team-oriented mentality.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sortation Associate

Amazon
Katy, TX
01.2023 - Current
  • Sorted packages into delivery routes by factors such as size, weight and destination.
  • Operated machines to sort, move and box items for customers.
  • Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
  • Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.

Customer Care Representative

Beauty Empire
Houston, TX
10.2022 - 01.2023
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Supported customers to maintain positive relationships throughout and following sales processes.

Customer Service Representative

Bamex transport LLC
Houston, TX
06.2022 - 10.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Made outbound calls to obtain account information.

Skills

  • Mail Delivery
  • Postal Service and Product Expertise
  • Distribution Services
  • Retail Sales
  • Active Listening
  • Team Collaboration
  • Team Management
  • Flexible Schedule
  • Friendly, Positive Attitude
  • Microsoft Office
  • Basic Math

Certification

  • Basic Computer Training, WEB ASSOCIATES & NETWORK SOLUTIONS - 2021

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Sortation Associate

Amazon
01.2023 - Current

Customer Care Representative

Beauty Empire
10.2022 - 01.2023

Customer Service Representative

Bamex transport LLC
06.2022 - 10.2022

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Chinonye Mbaeyi