Chintan Patel
Murfreesboro,TN
Summary
Possess excellent communication and inter-personal skills. Perform effectively despite sudden deadlines and changing priorities. Proven ability to identify, analyze, and solve problems. Highly reliable self starter; can be counted on to complete assignments. Proven competence in working with others in a team effort. Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 15 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Desk Specialist II
NDC, Inc.
09.2022 - Current
- Strengthened first-call resolution rates by conducting thorough analyses of common issues to create more effective troubleshooting guides for the team.
- Contributed to the growth of the service desk team by participating in recruitment, onboarding, and training efforts to ensure consistent high-quality service delivery.
- Conducted periodic audits of service desk operations to ensure compliance with internal policies as well as industry standards such as ITIL best practices.
- Developed comprehensive knowledge base articles to facilitate efficient problem-solving among team members and promote self-service options for end user.
- Collaborated with cross-functional teams to identify root causes of recurring issues, implementing long-term solutions that improved overall system stability.
- Accomplished multiple tasks within established timeframes.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
Lead Computer Technician
FedEx
04.2021 - 09.2022
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Held final approval on diagnostic testing results for new and in-use product.
- Supported company growth by assisting with the planning, purchasing, installation, and configuration of new computers during expansion periods.
- Optimized computer systems by performing regular system upgrades, installations, and configurations.
Computer Technician III
FedEx
12.2020 - 04.2021
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
Dell EMR Technician 1
Dell
04.2019 - 12.2020
- Assisted in implementing new features and upgrades within EMR system, ensuring seamless integration with current processes.
- Reviewed custom software design documents and participated in design review discussions.
- Identified and drove opportunities for increasing efficiencies and quality.
- Volunteered to help with special projects of varying degrees of complexity.
IT/AV Lead
Clarion Hotel
11.2017 - 04.2019
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
Customer Experience Supervisor
Sam's Club
11.2017 - 01.2019
- Coordinated cross-functional teams to address complex client issues promptly, ensuring comprehensive solutions were provided every time.
- Developed a streamlined return process that minimized inconvenience for customers while protecting the company''s bottom line.
- Reduced response time to customer inquiries by implementing an efficient ticketing system that prioritized urgent requests for assistance.
- Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development.
- Created detailed reports on team performance metrics, enabling management to make informed decisions regarding staffing needs and resource allocation.
- Mentored new hires in best practices for exceptional customer service delivery, setting them up for success from day one on the job.
Assistant Director of Information Technology
Custom Seating Inc
11.2015 - 11.2017
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Lead IT Technician
University of Oklahoma
06.2013 - 11.2015
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
Cashier Supervisor
Dick's Sporting Goods
09.2009 - 12.2011
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
Education
University of Oklahoma
Muskogee01.2015
High School Diploma -
Muskogee High School
Muskogee, OK01.2007
Skills
- Microsoft Intune
- Application Support
- Network Troubleshooting
- Ticketing system proficiency
- Software Installation
- ITIL Knowledge
- Hardware support
- Remote Support
- System Administration
- Security awareness
- Team Leadership
- Complex Problem-Solving
- IT Infrastructure Management
- Root Cause Analysis
- Data Analytics
- Risk Management
- Network Administration
- Technical Troubleshooting
Personal Information
Title: Information Technology Expert
Certification
- Fortinet NSE 1 & NSE 2
Timeline
Service Desk Specialist II
NDC, Inc.
09.2022 - Current
Lead Computer Technician
FedEx
04.2021 - 09.2022
Computer Technician III
FedEx
12.2020 - 04.2021
Dell EMR Technician 1
Dell
04.2019 - 12.2020
IT/AV Lead
Clarion Hotel
11.2017 - 04.2019
Customer Experience Supervisor
Sam's Club
11.2017 - 01.2019
Assistant Director of Information Technology
Custom Seating Inc
11.2015 - 11.2017
Lead IT Technician
University of Oklahoma
06.2013 - 11.2015
Cashier Supervisor
Dick's Sporting Goods
09.2009 - 12.2011
University of Oklahoma
High School Diploma -
Muskogee High School
- Fortinet NSE 1 & NSE 2
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