Robert Alexander
Suisun City,CA
Summary
Seeking a challenging experience where I can apply my skills and experience in a new role. Data Center experience in 3 different roles for 10+ years. Bachelor of Science in Network Administration.
Overview
10
10
years of professional experience
Work History
IT Support & Operations Consultant IV
NDC Kaiser Permanente
10.2023 - Current
- Coordinating and assigning resources to accomplish priorities and deadlines
- Resolves highly complex problems and provides support to others
- Facilitate the tracking and development of documentation by entering details of problems status of service requests
- Reviews information and supports the compilation of information (procedures, installation, configuration)
- Identified issues, analyzed information and provided solutions to problems
IT Support Analyst
NDC Kaiser Permanente
09.2017 - 10.2023
- Performing system administration tasks
- Managing an inventory of equipment
- Provide support for other teams in the data center including vendors
- Creating spreadsheets for multiple tasks
- Maintaining data center infrastructure components
Data Center Technician
IBM at NDC Kaiser Permanente
03.2015 - 09.2017
- Rack & stack servers, install switches, chassis and KVM (IBM, Cisco, HP) & decommission
- Configuring ILO on servers
- Managing hardware asset inventory database
- Respond to and update tickets on Remedy for both IBM & Kaiser infrastructure
- Follow SOP prior to and during job execution
Education
Bachelor of Science Degree - IT - Network Administration Emphasis
Western Governors University
Millcreek, UT01.2013
Associate of Science Degree - IT - Network Administration
MTI College
Sacramento, CA06.2011
Skills
- Strong work ethic
- Problem solving
- Leadership
- Adaptability
- Time management
- Team player
Timeline
IT Support & Operations Consultant IV
NDC Kaiser Permanente
10.2023 - Current
IT Support Analyst
NDC Kaiser Permanente
09.2017 - 10.2023
Data Center Technician
IBM at NDC Kaiser Permanente
03.2015 - 09.2017
Associate of Science Degree - IT - Network Administration
MTI College
Bachelor of Science Degree - IT - Network Administration Emphasis
Western Governors University
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