Jeanette Casey
Summary
Committed and professional case worker with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
15
15
years of professional experience
Work History
Child Support Services Specialist IV, Lead
County Of Ventura
05.2010 - Current
- Manage high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Interview clients to obtain required information to establish financial status and determine court orders for paternity, support and medical insurance
- Assist clients in completing applications and other required forms
- Compute child support amounts according to regulations
- Review cases and modify orders in accordance with State and Federal program requirements
- Assist in training new team members
- Make referrals to appropriate services and resources within the county
Customer Service Representative
County Of Ventura
08.2009 - 04.2010
- Determined nature of the call and identified an appropriate solution or response
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented the callers inquiry and response according to defined procedures
- Updated account information to maintain customer records.
- Placed outbound calls as necessary
Bilingual Paraprofessional
Conejo Valley School District
01.2009 - 05.2009
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
- Demonstrated flexibility, coped with challenges in the classroom, and assisted students lacking language proficiency.
- Improved bilingual communication in the classroom by providing translation services for students and teachers.
- Displayed knowledge of various routine educational tasks, duties and procedures and followed specific instructions of teacher.
Education
Associate of Arts - General Studies
Ventura College
Ventura, CA05.2004
Skills
- Customer Support
- Bilingual
- Workflow Management
- Customer Service
- Listening Skills
- Multitasking and Organization
- Strong Work Ethic
- Team Collaboration
- Client rapport
Additional Information
Level 3 bilingual English/Spanish
translate documents and/or forms
interpret for non spanish speaking co-workers
Languages
Spanish
Native or Bilingual
Timeline
Child Support Services Specialist IV, Lead
County Of Ventura
05.2010 - Current
Customer Service Representative
County Of Ventura
08.2009 - 04.2010
Bilingual Paraprofessional
Conejo Valley School District
01.2009 - 05.2009
Associate of Arts - General Studies
Ventura College
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