Nichole Hendricks
Merritt Island,USA
Summary
Dedicated professional with an In-depth knowledge of community resources, crisis intervention, law enforcement, victim rights and services offered. Engaging with members of the community and building trusting relationships is key to my success. Working closely with a team to problem solve and achieve goals in a timely and efficient manner. Demonstrates clear verbal and written communications skills in determining safety decisions to supervisors, lawyers, and judges. Strong ability to motivate and assist those I work with. Prior experience in sales, marketing, and the health care industry. Child welfare Certified. Worked full time 40 hours a week.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Child and Family Services Specialist
Family Partnerships of Central Florida- C.A.R.E.S
03.2022 - Current
- Meet with investigators to discuss families needs and review submitted information for accuracy
- Contact families to address their needs
- Complete referrals specific to the family and their insurance
- Maintain spreadsheets to track data and maintain a high level of organization
- Worked with the safety management team going into the families home to monitor compliance with the safety plan and complete welfare checks of the children
- Carry a case load and follow up on progress of the family and level of engagement
- Attend local review team meetings and complete referrals identified during the meeting
- Keep rigorous and detailed notes in two separate systems
- Organize meetings for in-person as well as conducted through online platforms
- Attended weekly Department of Juvenile Justice meetings and complete referrals as identified to prevent youth from being locked out of the home
- Maintain collaborative relationships with service providers to keep up to date on waitlists and insurance adjustments
- Maintain qualifications to stay up to date on Child Welfare Certification
- Maintained confidential records and documentation in the states database.
- Attended and participated staff meetings and training seminars.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
Child and Family Services Specialist
C.A.R.E.S
01.2019 - 03.2019
- In my role as a Family support specialists I provided services to individuals and families to improve their lives
- After completing an evaluation of the client's needs I would identify the most beneficial assistance programs, such as daycare, food programs or affordable housing
- I provided referrals to education and support programs that assist families in need
- Working hand in hand with the Department of Children and Families to offer preventative services to those individuals and families most vulnerable to reoccurrences
- Attended weekly meetings with the Juvenile Justice Department, in a round table discussion, on ways we could reach out to families before problems could arise
- Successfully engaging with 90% of my referrals
- I actively listened to provide those services that would be most beneficial to the families needs
- Worked full time-40 hours a week
Child Protective Investigator
Department of Children and Families
07.2017 - 03.2018
- Investigate child abuse or neglect cases and take authorized protective action when necessary
- Provide, find, or arrange for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, to prevent more serious problems from developing
- Collect supplementary information needed to assist client, such as employment records, medical records, or school reports
- Submit reports and review reports or problems with superior
- Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history
- Write complex and detailed stand-alone documents
- Testify in court on behalf of the children
- Worked full time-40 hours a week
Marketing and Sales Team
Fortune Builders
02.2012 - 09.2013
- Greet and assist the needs of the clients
- Engage and build a strong rapport with prospective clients
- Close sales quickly and efficiently
- Explain complex real estate systems
- Weekly travel throughout the United States and Canada
- Supervise others and provide on-the-job training
- Traveled weekly, all over the US, to meetings
- 100% travel
- Worked full time, 50 hours or more a week
Education
Certificate -
The child welfare Training Consortium University of Southern Florida
Rockledge, FL09.2017
Bachelor of Science - Social Science
Utah Valley University
Orem, UT08.2015
Associate of Science - Psychology
Utah Valley University
Orem, UT04.2012
Skills
- Detail-Oriented
- Highly organized
- Problem solver
- Time management
- Very Organized
- Excellent Communicator
- Customer Service
- Customer Support
- Microsoft Project
- Self-awareness
- Multicultural Competence
- Confidentiality Practices
- Professional ethics
- Construction Experience
- Microsoft Word
- Child Protective Services
- Crisis Intervention
- Social Work
- Case Management
- Excellent oral and written communication
- Teamwork
- Engaging and building rapport
Certification
CWPI- Child Welfare Protective Investigator
Wraparound Competency Certification
Timeline
Child and Family Services Specialist
Family Partnerships of Central Florida- C.A.R.E.S
03.2022 - Current
Child and Family Services Specialist
C.A.R.E.S
01.2019 - 03.2019
Child Protective Investigator
Department of Children and Families
07.2017 - 03.2018
Marketing and Sales Team
Fortune Builders
02.2012 - 09.2013
Bachelor of Science - Social Science
Utah Valley University
Associate of Science - Psychology
Utah Valley University
Certificate -
The child welfare Training Consortium University of Southern Florida
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