Sharmaine Palmer
Lawton,OK
Summary
Experienced Family Services Specialist adept at problem-solving and time management. Skilled in conducting interviews and analyzing eligibility data to ensure compliance, while fostering relationships with families to access vital services.
Overview
7
7
years of professional experience
Work History
Family Services Specialist II
Oklahoma Department of Human Services
Lawton, Oklahoma
08.2018 - Current
- Conduct phone interviews for benefits, including SNAP, Medicaid, and childcare, adhering to policies and procedures.
- Perform data entry with high accuracy and organization for future accessibility.
- Compile and analyze eligibility data to ensure compliance with agency policies.
- Promote community resources, assisting families in accessing essential services tailored to their needs.
Administrative Technician III
Oklahoma Department of Human Services
Lawton, Oklahoma
08.2018 - 05.2020
- Executed data entry while maintaining organization, accuracy, and accessibility of data.
- Facilitated seamless communication between agency departments to enhance collaboration and efficiency.
- Assisted clients in completing applications and paperwork, ensuring accuracy and timeliness.
- Managed incoming and outgoing mail to boost productivity and reduce errors.
- Oversaw multiple administrative processes to improve overall operational accuracy and efficiency.
- Performed various related duties as assigned.
Education
Associate of Applied Science - Small Business And Entrepreneurship
Borough of Manhattan Community College
New York, NY06-2016
Skills
- Cultural competency
- Time management
- Organizational skills
- Written and verbal communication
- Action oriented
- Detail-oriented
- Problem-solving
- Interpersonal skills
Timeline
Family Services Specialist II
Oklahoma Department of Human Services
08.2018 - Current
Administrative Technician III
Oklahoma Department of Human Services
08.2018 - 05.2020
Associate of Applied Science - Small Business And Entrepreneurship
Borough of Manhattan Community College