Jessica Barr
Family Services Specialist
Las Vegas,NV
Summary
I am caring ,skilled, and passionate about positively impacting programs and helping the community by providing expert support. In addition to being well-organized and resourceful with detail-oriented and conscientious approach, I am proficient in SNAP, TANF, Medicaid benefit programs, and familiar with programs such as child support and unemployment allows for ways to improve operations and personalize assistance. Having over 10 years of experience in the social services field, as well as having extensive knowledge of an abundance of community partners, resources, and attending trainings allow me to stay in the know about new programs that maybe beneficial to customers..
Overview
17
17
years of professional experience
Work History
Family Services Specialist II
State Of Nevada Division Of Welfare And Supportive Services
Las Vegas , NV
2012.12 - Current
- Interviewed individuals and families to assess needs and provide informational resources.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Documented data and completed accurate updates to case records.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed processing of financial assistance and food stamp benefits applications.
- Mentor new personnel hired to fulfill FSS roles.
- Long time member of different office committees
- Have successfully held work from home position since 3/2020
- Participated in special projects such as program testing and mentoring
Family Services Specialist I
State Of Nevada
Las Vegas , Nevada
2011.12 - 2012.12
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed processing of financial assistance and food stamp benefits applications.
- Educated patients on eligibility and affordability options by offering insightful information.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
Barista Training Coach
Starbucks
Las Vegas , NV
2007.09 - 2011.12
- Trained new-hire barista workers to maintain and uphold store policies and recipe proficiency.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Prioritized drink requests while managing interruptions.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Assistant Director of Activities
Silver Hills Health Care Center
Las Vegas , NV
03.2005 - 03.2007
- Performed assessments on activity programs to determine what specific activities were suitable.
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Created and delivered recreational programs for small and large groups of residents.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Arranged outings as part of recreational program.
- Developed monthly life enrichment calendar and published electronically and in print.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Supervised Activities Assistant and conducted performance evaluations.
- Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Compiled monthly activity program calender to distribute to residents and staff.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Developed volunteer policies and procedures, codes of conduct and volunteer standards.
Education
Some College (No Degree) - Bachelor of Science
College of Southern Nevada, Las Vegas,NV, US
Las Vegas, NV 2001.05 -
No Degree - Various Community Program/ Resource Trainings
Clark County Mainstream Training Programs
Clark County Government Center, Las Vegas, Nevada 2001.05 -
Certificate of Completion - Phlebotomy
College of Southern Nevada
Las Vegas, NV 2001.05 -
Skills
Microsoft Office Suite
undefinedTimeline
Family Services Specialist II
State Of Nevada Division Of Welfare And Supportive Services
2012.12 - Current
Family Services Specialist I
State Of Nevada
2011.12 - 2012.12
Barista Training Coach
Starbucks
2007.09 - 2011.12
Assistant Director of Activities
Silver Hills Health Care Center
03.2005 - 03.2007
Some College (No Degree) - Bachelor of Science
College of Southern Nevada, Las Vegas,NV, US
2001.05 -
No Degree - Various Community Program/ Resource Trainings
Clark County Mainstream Training Programs
2001.05 -
Certificate of Completion - Phlebotomy
College of Southern Nevada
2001.05 -
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