SOPHRONIA N. REID
FRANKLIN,VIRGINIA
Summary
Enthusiastic Social Worker eager to contribute to team success through hard work, attention to detail, excellent organizational skills, and computer skills. Offers strong interpersonal skills, builds client rapport and assesses needs to provide appropriate resources.
Overview
18
18
years of professional experience
Work History
Family Services Specialist I
Franklin City Department Of Social Services
Franklin, VA
12.2020 - Current
- Accept APS/CPS referrals for abuse, neglect, and/or financial exploitation that meet criteria for valid reports.
- Maintained confidential records and documentation in Peer Place and Oasis database.
- Provide Case Management services to monitor compliance and provide resources to clients.
- Interview/investigate in cases involving suspected adult/child abuse and other emergencies.
- Inform clients of related services program, rules/regulations, and rights to participate.
- Writing, implementing, and presenting cases to determine appropriate services.
- Conduct Universal Assessment Instrument (UAI) interviews, service plans, and safety plans based on clients needs.
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
- Process at least 5 or more Emergency Intake applications weekly and conduct interviews with clients who need assistance with utilities.
Coffee Bar Manager
Daily Dose Coffee
Franklin, Virginia
11.2018 - Current
- Provide different varieties of high-quality brewed coffee and espresso beverages and adhering to recipe standards
- Maintain inventory through ordering supplies, tracking use of supplies, and record keeping
- Train employees and develop weekly schedule for baristas.
- Evaluate baristas on customer service and job performance
- Served over 75 customized drinks per day to customers.
- Established and updated work schedules to account for changing staff levels and expected workloads
Starbucks Manager
Farm Fresh
Franklin, Virginia
01.2008 - 05.2018
- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements
- Plan, identifies, communicates, and delegates appropriate responsibilities Practices to store partners to ensure smooth flow of operations
- Develop weekly schedule for staff, weekly and monthly status report, order product, merchandising, cash and inventory management.
- Managed over 100 customers per day.
- Evaluated report data to proactively adjust and enhance operations
- Accomplished multiple tasks within established timeframes
Office Supervisor/Mental Health Technician
Bakers Home Incorporated
Franklin, Virginia
04.2005 - 12.2008
- Handle confidential records for clients, responsible for PSR payroll for employees, and order supplies
- Assist with developing and implementing individual service plans, monitor, evaluate, and provide direct care to individuals with mental disabilities.
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Treated clients and families with respect and dignity.
- Coordinated special projects and managed schedules
Education
Bachelor’s Degree - Human Services
Old Dominion University
Norfolk, VA12.2020
Associate Degree - Social Science
Tidewater Community College
Norfolk, VA07.2014
Skills
- Active Listening
- Decision Making
- Problem-Solving
- Family services
- Dependable and Responsible
- Team Player
- Detail-Oriented
- Verbal and Written Communication
- State Regulation Compliance
- Organization and Time Management
- Multitasking Abilities
- Written Communication
- Incident Reporting
- Attentive and Observant
- Microsoft Office
Timeline
Family Services Specialist I
Franklin City Department Of Social Services
12.2020 - Current
Coffee Bar Manager
Daily Dose Coffee
11.2018 - Current
Starbucks Manager
Farm Fresh
01.2008 - 05.2018
Office Supervisor/Mental Health Technician
Bakers Home Incorporated
04.2005 - 12.2008
Bachelor’s Degree - Human Services
Old Dominion University
Associate Degree - Social Science
Tidewater Community College